InsuredBetter's BondExchange Score
4 Stars
We award BondExchange a final rating of 4 out of 5 stars. BondExchange is not a traditional insurance company, but a surety bond broker. The company only caters to insurance agents, so the general public cannot buy products directly from BondExchange. However, BondExchange does work with a large network of independent insurance agents, and customers can go through them to get bonds.
BondExchange is headquartered in Charlotte, NC, and was founded in 1977. The carrier has an excellent rating from the Better Business Bureau (BBB) and many glowing customer reviews. BondExchange offers its products and services nationwide.
We had to knock off a point for the company's lack of a rating by AM Best. However, with its many decades of experience in the industry, BondExchange is an excellent choice for those looking for surety bonds. Overall, we highly recommend working together with an independent insurance agent to look further into BondExchange.
BondExchange Pros and Cons:
| Pros: | Cons: |
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Longstanding company
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Not rated by AM Best
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Offers surety bonds and wholesale insurance
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Only sells products to insurance agents
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Works with independent insurance agents
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No traditional insurance policies offered
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Rated “A+” (excellent) by the Better Business Bureau (BBB)
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Services offered nationwide
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Great customer feedback
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BondExchange Products by Type
BondExchange specializes in surety bonds and sells exclusively to insurance agents. The company's products include the following.
Surety Bonds:
- Contract bonds
- License and permit bonds
- Federal government bonds
- Probate bonds
- Fidelity bonds
- Construction bonds
- Employee dishonesty bonds
- Auto dealer bonds
- Public adjuster bonds
- Notary bonds
- Mortgage bonds
- Nail salon bonds
- Private investigator bonds
- Freight broker bonds
- Money transmitter bonds
- Title producer bonds
- Contractor license bonds
- ERISA bonds
- Lost title bonds
- Other miscellaneous bonds
What Discounts Does BondExchange Offer?
BondExchange does not make information about its specific discounts readily available on its official website. However, an independent insurance agent can provide you with quotes and exact discount information from BondExchange.
BondExchange Customer Service
BondExchange offers online support and phone customer service support. The carrier provides the following customer service options and availability:
- Phone
- Snail mail
| Days | Hours (EST) |
| Monday-Friday | 7:30 a.m. - 7:00 p.m. |
| Saturday | CLOSED |
| Sunday | CLOSED |
To ensure a great customer service experience, work together with an independent insurance agent. These agents can help handle claims and other matters so you can relax and enjoy your coverage.
BondExchange FAQs
What is BondExchange's average claims response timeframe?
BondExchange does not provide information about a claims response timeframe on its official website. An independent insurance agent can file claims directly for you.
What is BondExchange's customer service availability?
BondExchange is available via phone at extended hours during the week. The carrier also offers email communications and has a social media presence where customers can get in touch as well.
What is BondExchange's claims process?
BondExchange does not provide information about a claims process on its official website. But an independent insurance agent can handle the entire claims process for you. If customers have questions about filing or the claims process itself, they can contact the carrier via phone, email, or social media.
Does BondExchange create a user-friendly experience for its customers?
BondExchange's official website is highly intuitive and easy to navigate. The carrier provides multiple contact options for customers, including social media platforms extending across LinkedIn, Facebook, X, and YouTube. Overall, BondExchange delivers an excellent user-friendly experience.
Is BondExchange a good insurance company?
BondExchange sells surety bonds directly to retail insurance agents. The company is a bond broker and not a traditional insurance carrier. Still, many customer reviews can be found online, and most are extremely positive, indicating BondExchange is indeed a good company.
Who are BondExchange products right for?
BondExchange offers surety bonds for retail insurance agents. The customer base only extends to insurance agents, so the carrier's products are right for those working in the insurance industry.
Sources
https://www.bondexchange.com/
https://www.bbb.org/us/nc/charlotte/profile/bond-brokers/bondexchange-0473-806935
