InsuredBetter's FIA Surety Insurance Score:
3.25 Stars
We award FIA Surety a final rating of 3.25 out of 5 stars. The carrier has been awarded excellent ratings by both AM Best and the Better Business Bureau (BBB) and has demonstrated continuous solid financial strength over the years. However, FIA Surety is not BBB-accredited.
First Indemnity of America Insurance Company, Inc., or FIA Surety, was founded in 1979, giving the carrier more than 45 years of experience in the industry. FIA offers custom-built surety solutions and exceptional customer service to small, mid-sized, and emerging businesses. FIA Surety provides coverage for the consumer and will compensate them on behalf of the contractor if contracted work cannot be completed.
FIA Surety offers coverage in 14 states: Alabama, Delaware, Florida, Georgia, Maryland, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia. The carrier is headquartered in Morris Plains, NJ. FIA Surety provides a wide selection of bonds, including commercial, contractor, and court bonds, as well as a number of surety solutions. Overall, we recommend looking into FIA Surety with the help of your independent insurance agent if you're in need of bonds or surety solutions.
FIA Surety Pros and Cons:
| Pros: | Cons: |
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Longstanding carrier
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Not BBB-accredited
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Offers a wide selection of bonds and surety solutions
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Products are only available in 14 states
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Rated “A-” (excellent) by AM Best
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Rated “A+” (excellent) by the BBB
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FIA Surety Insurance Products by Type
FIA Surety is a specialized insurance company, with a focus on surety solutions. The carrier offers the following insurance products and services:
Site Improvement/Subdivision Bonds:
- Residential site improvement bonds
- Commercial site improvement bonds
- Down payment bonds
Contractor Bonds:
- Bid bonds
- Performance and payment bonds
- Maintenance bonds
Commercial/Non-construction Contractor Bonds:
- Pupil transportation bonds
- Janitorial bonds
- Garbage collection and/or hauling bonds
- Security services bonds
Court Bonds:
- Appeal bonds
- Administrator bonds
- Attachment bonds
- Conservator/temporary conservator bonds
- Estate and probate bonds
- Guardian bonds
- Lost securities bonds
- Probate bonds
- Property management bonds
- Receiver bonds
- Release of lien bonds
- Replevin bonds
- Temporary restraining order bonds
Environmental Bonds:
- Asbestos abatement bonds
- Lead abatement bonds
- Site remediation bonds
- Underground storage tank removal bonds
Miscellaneous Surety Bonds:
- Municipal license and permit bonds
- State license and permit bonds
- Auto dealer bonds
- Union (wage and welfare) bonds
- Contracting license and permit bonds
What Discounts Does FIA Surety Offer?
FIA Surety does not make information about its specific discounts available. An independent insurance agent can provide more exact discount information and premium quotes for coverage through FIA Surety. When it comes to coverage, independent insurance agents work hard to ensure you get the most value for your money.
FIA Surety Customer Service
FIA Surety provides the following customer service options:
- Snail mail
- Phone
- Fax
- Online contact form
Customer service phone department lists the following hours restrictions:
| Days | Hours (EST) |
| Monday-Friday | 9 a.m. - 5 p.m. |
| Saturday | CLOSED |
| Sunday | CLOSED |
The best way to make sure you have a great customer service experience is to work with an independent insurance agent. These agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.
FIA Surety Insurance FAQs
What is FIA Surety's average claims response timeframe?
FIA Surety offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response timeframe promise on its website or social media pages. An independent insurance agent can file claims for you and keep you updated with ETAs throughout the process.
What is FIA Surety's customer service availability?
FIA Surety allows customers to file claims over the phone during regular business hours. Customers can also use the website's contact form or get in touch via snail mail. The carrier’s social media presence extends across only Facebook and LinkedIn, which makes it less accessible than many modern carriers.
What is FIA Surety's claims process?
FIA Surety offers multiple options for claims reporting. However, the insurance company does not detail its claims process on the official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone, online form, email, snail mail, or get in touch with their independent insurance agent.
Does FIA Surety insurance create a user-friendly experience for customers?
FIA Surety’s official website is easy to navigate. The carrier provides phone, snail mail, online contact form, and fax contact options. It also has a limited social media presence. While FIA Surety doesn't provide the best user-friendly experience for customers among modern carriers, it's also certainly far from the worst.
Does FIA Surety have a good selection of contractor bonds?
Yes, FIA Surety provides a large selection of bonds for contractors and workers in the construction industry, including for those who work in these fields:
- General construction
- Heating, ventilating, and air conditioning
- Plumbing
- Electrical
- Masonry
- Paving
- Painting
- Waterproofing
- Window Replacement
- Roofing
An independent insurance agent can help you determine if FIA Surety provides the solutions you're looking for.
Is FIA Surety a good insurance company?
FIA Surety provides many kinds of bonds and surety solutions and services. With its outstanding ratings from multiple companies, it can certainly be said that FIA Surety is a good company.
Who are FIA Surety's insurance products right for?
FIA Surety's products may be right for professionals seeking various types of bonds, such as contractor, commercial, or court bonds. FIA Surety's products are only available in select states.
Sources
www.fiasurety.com
https://news.ambest.com/newscontent.aspx?refnum=236308&altsrc=23
https://www.bbb.org/us/ma/lynn/profile/insurance-agency/first-indemnity-insurance-agency-inc-0021-68931
