InsuredBetter's American Specialty Insurance Company Score
3 Stars
We award American Specialty Insurance a final rating of three out of five stars. The carrier sells coverage underwritten by insurers rated "A" or higher by AM Best. The insurance company itself has an outstanding rating from the Better Business Bureau (BBB). Coverage is available nationwide.
American Specialty offers a plethora of coverage options, including liability, commercial property insurance, and inland marine insurance for businesses in several different industries. Online claims reporting is available with a fast response time from the carrier. However, the official website makes it difficult to find much detail about the coverages offered without going through an agent.
American Specialty, formerly known as American Specialty Insurance & Risk Services, Inc., was founded in 1989, giving the carrier more than 30 years' worth of experience in the insurance industry. The carrier prides itself on offering not only quality coverage but also outstanding customer service. Overall, we recommend considering American Specialty as an option to be your next trusted insurance provider. You just may want to work with your independent insurance agent to survey a few other options as well.
American Specialty Insurance Company Pros and Cons:
| Pros: | Cons: |
|---|---|
Coverage available nationwide
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Not much coverage detail provided on website
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Offers coverage through A.M. Best “A”-rated companies
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Not much discount information available
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Rated “A+” by the Better Business Bureau (BBB)
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No claims process information available
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Offers 24/7 claims reporting
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American Specialty Insurance Products by Type
Here's an overview of some of the coverages offered by American Specialty insurance company.
Business Insurance:
- General liability
- Liquor liability
- Commercial auto insurance
- Accident medical coverage
- Excess liability
- Commercial property insurance
- Crime insurance
- Inland marine insurance
- Workers’ compensation insurance
- Accidental medical insurance
- Inland marine insurance
What Discounts Does American Specialty Offer?
American Specialty only makes information about one of its specific discounts readily available.
- Youth teams, leagues, and camps discount: Coverage is discounted for leagues and organizations with multiple teams when they purchase insurance together.
An independent insurance agent can provide better discount information and premium quotes for coverage through American Specialty. When it comes to coverage, independent insurance agents work hard to help get you the most for your money.
American Specialty Customer Service
Here's an overview of American Specialty's customer service options and availability.
- Phone
- Snail mail
- Customer service phone department has the following hour restrictions:
| Days | Hours (EST) |
| Monday - Friday | 8 a.m. - 5 p.m. |
| Saturday | CLOSED |
| Sunday | CLOSED |
To ensure a great customer service experience, work together with an independent insurance agent. These agents can help handle claims and other matters for you so you can relax and enjoy your coverage.
American Specialty Insurance FAQs
What is American Specialty's average claim response time frame?
American Specialty states that it will follow up on all customer inquiries within 48 hours.
What is American Specialty's customer service availability?
American Specialty allows customers to reach it via phone, email, or snail mail. The customer service phone department is available at typical business hours, Monday through Friday.
What is American Specialty's claims process?
American Specialty does not provide much detail about its claims process beyond how to file. However, if you want more information about the carrier's claims process, an independent insurance agent can help, and even file claims for you.
Does American Specialty create a user-friendly experience for customers?
American Specialty's website is not as comprehensive as many carriers', since its coverage is offered through multiple insurance companies. It's difficult to find information about the coverages available and discounts. The carrier also has a very limited social media presence, only on X and LinkedIn. Overall, the insurance company is lacking a bit in the user-friendliness department.
Does American Specialty have good commercial property insurance?
American Specialty offers commercial property insurance for several types of industries, including hotels, sports leagues, and condominiums. However, the carrier does not provide much further detail about its coverage. An independent insurance agent can help you find out all you need to know about this coverage, as well as the many others offered through American Specialty.
Is American Specialty a good insurance company?
American Specialty offers coverage from carriers that are highly rated by AM Best and the insurance company itself has a good rating through the BBB. Coverage is also available nationwide. Overall, American Specialty can be considered a good insurance company.
Who are American Specialty's insurance products right for?
American Specialty's insurance products may be right for customers looking for many different types of business insurance coverage for specific niches, such as amusement parks, entertainment, or health and fitness. Customers in every state may be able to find the coverage they're seeking from American Specialty.
How much are American Specialty's average general liability insurance rates?
American Specialty does not make its average insurance prices readily available. Interested customers can contact the carrier directly or work together with a local independent insurance agent who can obtain quotes for them.
Sources
https://americanspecialty.com/
https://www.bbb.org/us/in/fort-wayne/profile/commercial-insurance-services/american-specialty-insurance-0352-90019687
