InsuredBetter's AmTrust Financial Score
3 Stars
AmTrust Financial was founded in 1998. The company started as a small warranty company, and today is a global, multi-billion dollar business with a broad product offering.
In 2022, AmTrust became the third-largest writer of workers’ compensation in the United States, and Forbes Magazine designated AmTrust as one of the largest private companies in the country. AmTrust Financial is rated “A-” (Excellent) by AM Best. While this is a downgrade from a previous rating, the company is still considered to be financially stable.
AmTrust specializes in small business insurance, and provides highly individualized service in order to meet those needs. The company partners with independent insurance agents across the U.S.
We award AmTrust Financial three stars. While the company touts a wide range of product offerings and customer service capabilities, there is evidence that it may not be delivering on its promises in some cases. While the company remains financially strong and has a great deal of expertise in small business insurance, the number of customer complaints lodged with the Better Business Bureau over customer service and claims issues is concerning.
Ask an independent insurance agent about the products offered by AmTrust Financial. With guidance and quotes from your agent, you can decide if AmTrust Financial is the right business insurance carrier for your small business.
AmTrust Financial Pros and Cons
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Specialization in small business means greater expertise, even for niche businesses
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Newer company with a less established track record
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Provides training and auditing resources to policyholders
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AM Best rating recently downgraded from A to A-
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Partners with independent insurance agents
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Rated A- by AM Best
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Online customer service options
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Offers global coverage in 34 countries
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AmTrust Financial Products
AmTrust Financial was founded to meet the needs of small business owners and nonprofits. It offers just about every coverage option a small business could need:
- Workers' compensation
- Commercial property insurance
- Commercial auto insurance
- General liability insurance
- Business interruption insurance
- Business owners policy (BOP)
- Employment practices liability insurance (EPLI)
- Excess and surplus insurance
- Cyber liability insurance
- State disability insurance
- Commercial package policies
- Executive liability insurance
Whether your small business is well-established or rapidly expanding, AmTrust probably has coverage options for you. An independent insurance agent can help you find the best insurance companies that specialize in your specific coverage needs.
AmTrust Financial Specializes in These Industries
- Auto Repair
- Contractors
- Financial institutions
- Grocery stores
- Healthcare
- Hospitality
- Landscapers
- Manufacturing
- Nonprofit
- Offices and professional services
- Restaurants
- Retail
- Schools
- Transportation
- Wholesale
What Discounts Does AmTrust Financial Offer?
AmTrust only advertises one discount. All other potential discounts, such as safety discounts, will be specific to your business and the unique risks it faces.
- AmTrust Financial offers discounts for clients in targeted classes when paired with workers’ compensation
- For workers’ compensation policyholders, AmTrust offers a 10% discount on bundled AmTrust business owners policies
AmTrust Financial works with independent insurance agents. That means you'll have an advocate on your side when it comes to finding additional ways to save on your business insurance.
AmTrust Financial Customer Service
AmTrust has a respectable reputation for customer service, although customer reviews indicate some problems with billing and timely responses to claims.
- AmTrust offers 24/7 claims reporting by phone and online chat services in addition to its customer service line.
- Online form for general inquiries.
- Virtual customer service feature allows for online access to billing, claims, and payments.
- Hours listed below are for the customer service phone line:
| Days | Hours (EST) |
| Monday-Friday | 8 am - 8 pm (7 pm on Fridays) |
| Saturday | Closed |
| Sunday | Closed |
AmTrust Financial works with a large network of independent insurance agents. These agents are industry experts who can advocate on behalf of you and your business, so you can get the most out of your coverage.
AmTrust Financial FAQs
What is AmTrust Financial's average claims response time frame?
AmTrust Financial's policyholders can report claims by phone 24/7. During the claims process, policyholders are given direct access to their assigned claims adjuster by phone and email rather than having to call a general customer service line to check on their claim. Policyholders can also check the status of their claim online.
What is AmTrust Financial's customer service availability?
AmTrust's customer service phone line operates on weekdays only. However, their claims reporting line is open 24/7, and you can send a message to a customer service representative anytime via email or the contact form on their site.
AmTrust also offers a user-friendly chat service on their website if you prefer to communicate by text rather than phone.
What is AmTrust Financial's claims process?
AmTrust requests that customers report all claims within 24 hours, though you may have up to 90 days to report depending on your state. AmTrust will then begin the claims adjustment process. You will have direct access to claims adjusters by phone and email during this process, so there's no need to waste time with an impersonal customer service hotline.
You can report claims to AmTrust Financial via phone, fax, or email. AmTrust has a detailed claim reporting guide on its website, which includes information on what you'll need to provide for each type of claim (e.g., workers' compensation, general liability, etc.).
Does AmTrust Financial create a user-friendly experience for customers?
AmTrust Financial has a modern and user-friendly website. Their claims process is electronic and paperless, making it easy for business owners to keep track of claims. Their site is mobile-friendly and can be easily accessed on a smartphone.
There are many billing options to choose from, including mail, phone, online portal, and auto-pay options. Workers' compensation policies can even be paid "as you owe" in qualifying states.
AmTrust Financial is very responsive to customer complaints filed with the Better Business Bureau. Overall, AmTrust has a reasonably good reputation for customer service.
Sources
https://amtrustfinancial.com
https://www.bbb.org/us/oh/cleveland/profile/insurance-companies/amtrust-north-america-inc-0312-92009097
