InsuredBetter's Arlington/Roe Score
3 Stars
Founded in 1964, Arlington/Roe is a family-owned managing general agency and wholesale insurance broker. The company is headquartered in Indianapolis, Indiana, operating in the core states of Illinois, Indiana, Kentucky, Michigan, Minnesota, Missouri, Ohio, Tennessee, and Wisconsin.
Arlington/Roe’s stated goal is to provide one-stop solutions for the company’s independent producers' local and nationwide insurance coverage needs. Its available lines of business range from motorcycles to complex environmental risks; it is licensed and can write business, including aviation, in all 50 states. The company is rated A+ by the Better Business Bureau (BBB), and it works with independent insurance agents.
We award Arlington/Roe a final rating of three out of five stars. To begin with, the company works with independent insurance agents to offer a wide variety of commercial and personal insurance solutions. The company is licensed in all 50 states, but some products may be limited to certain geographical areas.
Reviews are hard to come by, but we found both positive and negative customer satisfaction reports. Customers of Arlington/Roe can be assured of receiving personal service and advice through their independent insurance agents.
We recommend considering Arlington/Roe if one of its solutions fits your needs.
Arlington/Roe Pros and Cons
| Pros: | Cons: |
|---|---|
Family-owned managing general agent that helps retail agents and their customers obtain one-stop solutions for local and nationwide coverage
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Can write business in all 50 states, but products are limited outside of its core service area (Illinois, Indiana, Kentucky, Michigan, Minnesota, Missouri, Ohio, Tennessee, and Wisconsin)
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Offers a wide variety of commercial and personal insurance products by working as an intermediary between carriers and independent insurance agents and their clients
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Limited customer service availability and limited claims information
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Rated A+ by the Better Business Bureau (BBB)
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Arlington/Roe Products
Arlington/Roe offers numerous commercial and personal insurance solutions, including the following:
Commercial
- Aviation insurance
- Bonds
- Agribusiness insurance
- Farm insurance
- Cannabis insurance
- Professional liability insurance
- Commercial liability insurance
- Transportation insurance
- Workers’ compensation insurance
Personal
- Collector vehicle insurance
- Personal watercraft insurance
- Condominium insurance
- Dwelling coverage
- Personal umbrella insurance
- Farm and ranch insurance
- Flood insurance
- Group excess
- Homeowners insurance and high-value homeowners insurance
This is not an exhaustive list of the types of insurance offered by Arlington/Roe. Learn more about these products and other solutions offered by Arlington/Roe by contacting a local independent insurance agent.
What Discounts Does Arlington/Roe Offer?
Arlington/Roe offers numerous insurance products and does not publish specifics about discounts. Typically, home insurance companies offer several discounts, such as:
- Auto and home multiple policy discount
- Early signing discount
- Paid in full discount
- Security system discount
- Auto-pay discount
- Claim-free discount
Arlington/Roe may offer discounts like these as well as others. Your independent insurance agent is an expert at finding discounts and savings opportunities and will make sure you receive the ones that you qualify for. That’s why it’s best to work with an independent insurance agent in your area.
Arlington/Roe Customer Service
Arlington/Roe provides different points of phone and email contact depending on the state and product. The company provides online payment capabilities to its customers, but most service should be sought through an independent insurance agent, who will work with Arlington/Roe to make sure you are satisfied.
Arlington/Roe does not publish specific customer service hours.
| Days | Hours (All Time Zones) |
| Monday-Friday | Not specified |
| Saturday | Not specified |
| Sunday | Not specified |
Arlington/Roe FAQs
What is Arlington/Roe’s average claims response time frame?
Arlington/Roe sells numerous commercial and personal insurance products. The company does not specify an average claims response time.
What is Arlington/Roe's customer service availability?
Arlington/Roe can be reached by email, mail, or phone with specific contacts varying by state and product. It’s best to work directly with your independent insurance agent if you’ve purchased a product from Arlington/Roe.
What is Arlington/Roe’s claims process?
Arlington/Roe does not publish specific information on how to file claims.
Does Arlington/Roe create a user-friendly experience for customers?
Customers will typically work with an independent insurance agent, not directly with Arlington/Roe. An independent insurance agent can help you get the personalized advice and service you need.
Does Arlington/Roe have good personal insurance?
Arlington/Roe’s personal lines department has expanded its scope to give agencies access to standard and specialty markets as well as excess and surplus lines. Speed and quality service have been the cornerstone of Arlington/Roe’s personal lines department since 1964. The company offers the following personal insurance solutions:
- High-value homeowners/condos
- In-home business
- Dwellings
- Condos
- Flood
- Recreational vehicles
- Homeowners
- Golf carts
- Manufactured homes
- Motorcycles
- Collector vehicles
- Watercraft
- Personal umbrella
You can learn more about the company’s offerings by visiting its website or speaking with a local independent insurance agent.
Is Arlington/Roe a good insurance company?
Arlington/Roe is a managing general agent (MGA).This is a specialized type of insurance agent or broker that has been granted underwriting authority by an insurer. It can administer programs and negotiate contracts for an insurer, manage all or part of the insurance business of an insurer, and act as the intermediary between carriers and agents and their customers.
Arlington/Roe is committed to providing a wide variety of insurance solutions to its business and personal clients. Customer satisfaction reviews are hard to come by, however. All in all, Arlington/Roe can be considered a good company to work with.
Sources
https://www.bbb.org/us/in/indianapolis/profile/insurance-companies/arlington-roe-co-inc-0382-40001410
https://arlingtonroe.com
