InsuredBetter's Overall Atlantic Casualty Insurance Company Insurance Score
2 Stars
We award Atlantic Casualty Insurance Company a final rating of 2 out of 5 stars. Though the carrier has high ratings by AM Best and the BBB, they are not BBB accredited. The insurance company has much more limited contact options than many other modern carriers do.
What we find most disappointing, however, are the disturbingly negative customer reviews across the map. There are many reports of canceled coverage after filing one claim, or not having been provided with clear coverage details from the start.
So, overall we're forced to recommend looking into other insurance companies with the help of your independent insurance agent, and skip looking into ACIC. Especially if excellent customer service and reliable coverage promises are important to you.
Atlantic Casualty Insurance Company Pros and Cons:
| Pros: | Cons: |
|---|---|
High ratings by AM Best and the BBB
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Not BBB accredited
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Offers several business products
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Not many contact options
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Customer feedback is largely negative overall
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What Type of Insurance Does ACIC Offer?
Here's an overview of the products offered by ACIC.
- Commercial general liability insurance
- Commercial property insurance
- Garage liability insurance
- Garage keepers insurance
- Inland marine insurance
- Ocean marine insurance
Your independent insurance agent can help you find more information about the coverages offered by ACIC, and help you decide if this insurance company is right for you.
What to Know about Atlantic Casualty Insurance Company
Atlantic Casualty Insurance Company, formerly known as Strickland Insurance Group, Inc., began in 1983 under its original name. The name change took place in 2016, when SIG and Atlantic Casualty were both acquired by Auto-Owners Insurance Group.
Coverage is currently offered in 46 states by ACIC. The carrier's headquarters is in Goldsboro, NC. The insurance company offers many products including commercial general liability, garage liability, and inland marine insurance.
Thanks to their large catalogue of products and history in the industry, Atlantic Casualty Insurance Company has earned a reputation over time as a reputable and financially sound insurance company. AM Best gives Atlantic Casualty Insurance Company an overall “A” rating, indicating the carrier is an excellent choice.
Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report.
What Discounts Does ACIC Offer?
ACIC does not provide specific information about its discounts offered. However, an independent insurance agent can easily help find these details for you. Independent insurance agents work hard to get you the most possible discounts on your coverage.
ACIC Customer Service
Here's a breakdown of ACIC's customer service options and availability.
- Phone contact option
- Contact form on website
- Snail mail contact option
- Phone department hours not specified
To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.
Atlantic Casualty Insurance Company FAQs
What is ACIC's average claim response time frame?
ACIC does not provide a claims response time frame.
What is ACIC's customer service availability?
ACIC allows customers to contact them via website, phone, or snail mail. They do not specify their phone department's hours.
What is ACIC's claims process?
ACIC does not provide details about a claims process, only how to file. But your independent insurance agent can also file claims for you, and keep you updated through every step of the process.
Does ACIC create a user-friendly experience for customers?
ACIC's website is well done, but it would benefit from providing more contact options for customers. The website would also benefit from adding the carrier's social media icons with links to their respective profiles. Overall, ACIC's user-friendliness experience falls a bit short.
Does ACIC have good garage insurance?
ACIC offers numerous products, including several types of garage insurance. Their official website lists the following available coverages for garages:
- Garage liability
- Garage keepers
- Dealers physical damage
- Uninsured and underinsured motorist coverage
- Personal injury protection
- Additional insured endorsements
- Auto dealer’s acts, errors, or omissions
An independent insurance agent can help you decide if ACIC's garage insurance is a good match for you.
Is ACIC a good insurance company?
ACIC is highly rated by AM Best and the BBB. However, customer reviews are disturbingly negative overall, so we're hesitant to call ACIC a good insurance company at this time.
Sources
atlanticcasualty.net
bbb.org/us/nc/goldsboro/profile/insurance-claims-processing/strickland-insurance-group-inc-0593-90069988
ratings.ambest.com/CompanyProfile.aspx?ambnum=1780&AltNum=6861780
linkedin.com/company/atlantic-casualty-insurance-co-/about/
