InsuredBetter's Atlas Financial Holdings Score
1 Star
We award Atlas Financial Holdings a final rating of 1.0 out of 5 stars. Customers should carefully considering purchasing a policy from Atlas Financial Holdings given the weak outlook and discontinued ratings by AM Best.
Customer satisfaction reviews are equally unimpressive.
If you need transportation insurance, it’s important to get quotes from multiple companies so you can find the one that best fits your needs. You may want to obtain a quote from one of Atlas Financial’s subsidiaries, but be sure to also get advice from your independent insurance agent.
Atlas Financial Holdings at a Glance
- Atlas Financial Holdings is a holding company that specializes in customer-centric technology and analytics-based solutions in specialty auto insurance
- Commercial transportation insurance is sold through the company’s business unit AGMI
- A+ rating from the BBB; negative outlook from AM Best
- Works with independent insurance agents
Atlas Financial Holdings Pros and Cons
| Pros: | Cons: |
|---|---|
Atlas Financial Holdings specializes in transportation insurance sold through AGMI.
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Customer satisfaction reviews are mostly negative.
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Offers a variety of commercial transportation insurance products from subsidiaries who specialize in certain types of coverage.
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Weak ratings from AM Best followed by a discontinuation in participation in Best’s ratings program.
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What Type of Insurance Does Atlas Financial Offer?
Through its subsidiary AGMI, Atlas Financial offers a variety of commercial transportation insurance products including the following.
- Car service/livery insurance
- Limousine insurance
- Rideshare insurance
- Paratransit insurance
- Taxi insurance
- Shuttle insurance
- Commercial auto insurance
An independent insurance agent can help you learn more about the products offered by AGMI.
What to Know about Atlas Financial
The primary business of Atlas Financial Holdings is commercial automobile insurance in the United States, with a niche market orientation and focus on insurance for the "light" commercial automobile sector including taxi cabs, non-emergency paratransit, limousine/livery, and business auto. The business of Atlas is carried on through several subsidiaries, including AGMI.
The company’s insurance subsidiaries have decades of experience with a commitment to always being an industry leader in these specialized areas of insurance. Atlas stock is traded on NASDAQ under ticker symbol AFH.
Atlas Financial Holdings and its subsidiaries have received weak ratings from AM Best, indicating that the company is not financially strong. AM Best then withdrew these ratings as the companies have requested to no longer participate in AM Best’s interactive rating process.
AM Best is a credit rating firm that assesses the creditworthiness of and/or reports on over 16,000 insurance companies worldwide. AM Best ratings point to an insurance company’s ability to pay claims, debts, and other financial obligations in a timely manner. Weak ratings can indicate a company that may not perform well for the long term.
What Discounts Does Atlas Financial Holdings Offer?
Atlas Financial Holdings and AGMI do not publish information about discounts or savings opportunities.
Atlas Financial Holdings Customer Service
Here's what to know about the customer service options for Atlas Financial and its subsidiary AGMI.
- Some subsidiaries offer 24/7 claims filing
- AGMI customer service is available by email or phone
Atlas Holdings corporate office is available by phone at the following times:
| Days | Hours (CST) |
| Monday-Friday | 8:00 am - 5:00 pm |
AGMI encourages its customers to work with their independent insurance agents, who can provide even more personalized service. If you have questions or concerns about your policy, an independent agent can advocate on your behalf.
Atlas Financial Holdings FAQs
What is Atlas Financial Holdings’ average claims response time frame?
Atlas Financial Holdings sells insurance products through various subsidiaries. For that reason, there is no standard average claims response time or process.
What is Atlas Financial Holdings’ customer service availability?
Atlas Financial Holdings does not provide a lot of information about customer service availability besides email and phone contact options. For the best service, work with the independent insurance agent who helped you purchase your policy.
What is Atlas Financial Holdings’ claims process?
We found information about the claims process for AGMI’s transportation insurance policies.
In the event of an accident, contact AGMI to report it as soon as possible. No matter who is at fault or how small the accident appears, it's important to let your insurance company know what happened and have your questions answered. AGMI can work with you and possibly the other drivers' insurance companies to help you get any necessary repairs made as quickly as possible.
Carriers are available 24/7 by phone and email for claims processing.
Does Atlas Financial Holdings create a user-friendly experience for customers?
Atlas Financial Holdings provides investor relations information and basic company information. The AGMI website includes product specifics and some limited customer service capabilities. For most issues, customers should contact their independent insurance agent.
Does Atlas Financial Holdings have good commercial auto insurance?
Through its subsidiary AGMI, Atlas Financial offers the following features in its commercial auto insurance.
- Liability coverage up to $1 million with higher limits available at underwriter’s discretion
- Physical damage coverage, minimum $1,000 deductible for comprehensive and collision
- Coverage available for private passenger transportation vehicles (PPTs), pickup trucks, vans, and trucks with gross vehicle weight less than 450,000 pounds
- Eligible vehicles include those used in the pursuit of the insured’s business, and vehicles which are registered to the business if it is a corporation or to an individual if it is a sole proprietorship or partnership
AGMI targets the following types of businesses with its commercial auto coverage
- Contracting/construction
- Landscaping (incidental snowplowing only)
- Manufacturing
- Residential or commercial repair services
- Retail sales/delivery
- Professional services
- Wholesale/distribution
The carrier considers certain types of operations ineligible for coverage, including pizza and food delivery vehicles, armored cars, farm vehicles, snowplows, food trucks, tow trucks, and more.
Your independent insurance agent can help you decide if AGMI’s commercial auto insurance offerings are right for your business.
Is Atlas Financial Holdings a good insurance company?
Atlas Financial Holdings sells limited insurance products through several subsidiaries, including AGMI, through which it sells commercial transportation insurance. The company has negative ratings from AM Best and numerous negative customer satisfaction reviews. Atlas Financial may not be the best insurance company for your needs, but your independent insurance agent can help you make an informed decision on whether the company is right for you.
Sources
https://www.agmiinsurance.com
https://www.atlas-fin.org
https://www.ambest.com
https://www.yelp.com
https://www.bbb.org
