Burns & Wilcox Insurance Company Review 2026

InsuredBetter's Burns & Wilcox Score

2 Stars

We award Burns & Wilcox Insurance Group a final rating of 2 out of 5 stars. The carrier has several decades of experience within the insurance industry, which is certainly a pro, however, many carriers have also been around for much longer. Burns & Wilcox received an excellent rating through the BBB and currently has no complaints filed against them, but are not an accredited business through the organization. The carrier undoubtedly earns points for having such an extensive catalog of insurance product offerings, offering coverage nationwide, and working with independent insurance agents. Burns & Wilcox have made themselves accessible to many prospective insurance customers of all kinds across the map this way. The carrier also has impressive financial strength, which is important when comparing insurance providers today. However, it was impossible to find even one glowing customer review of the carrier, which is something that can’t be ignored.

Bottom Line: While Burns & Wilcox may earn impressive marks for financial strength and amount of in-force insurance, as well as their extensive product catalog, we’re more concerned about whether a carrier keeps their customers happy. Reliable coverage is absolutely important, and if a customer can’t count on their insurance company to meet their needs or deliver on their promises, no amount of financial strength can make up for that. The lack of basic customer service options or details about claims process on the official website is downright unsettling. If you’re looking for a user-friendly experience with a carrier that prioritizes its customers, we recommend working closely together with your independent insurance agent to survey your other options before entrusting Burns & Wilcox to meet your coverage needs.

Burns & Wilcox Insurance Company at a Glance

Burns & Wilcox Insurance Company Pros and Cons

Pros:	Cons:
This is a long-standing carrier with more than half a century’s worth of experience in the insurance industry.	It is not BBB accredited and the customer reviews are dismal across the board.
There have been no customer complaints filed through the BBB.	There is no official claims time frame promise and no official claims process listed.
There is an extremely wide range of coverage options including umbrella insurance, inland marine insurance, products liability insurance, special event insurance, kidnap & ransom insurance, and more.	The customer service contact options are extremely limited and confusing.
Burns & Wilcox has strong financial stability with coverage offered nationwide.	There is a lack of basic customer service abilities provided by official website.
	The company is not rated through AM Best.

What Type of Insurance Does Burns & Wilcox Offer?

Burns & Wilcox offers a wide variety of commercial and personal coverages. Their products include:

This list of insurance coverages offered by Burns & Wilcox is far from exhaustive. An independent insurance agent can help you find even more options available from this carrier.

What to Know about Burns & Wilcox

Burns & Wilcox was founded in 1967, making the carrier a well-established presence in the insurance industry today. The carrier is known as the US’s leading wholesale insurance broker, and the leading underwriting manager. Burns & Wilcox is a part of the H.W. Kaufman group.

The carrier provides coverage through many different avenues, big and small. Aside from just large insurance brokers, Burns & Wilcox also conducts business through independent insurance agents. In fact, Burns & Wilcox is associated with more than 30,000 independent insurance agents across the globe.

Burns & Wilcox has more than 2,000 employees today. The carrier has more than 50 offices in the US and Canada. Burns & Wilcox also draws more than $1 billion in premiums annually.

Thanks to its rich history, massive size, and amount of insurance in-force, Burns & Wilcox has become known as a trustworthy and reputable insurance carrier. The carrier caters to all kinds of insurance customers including professionals and individuals. Its catalog of insurance offerings includes more than 300 products.

What Discounts Does Burns & Wilcox Offer?

While Burns & Wilcox does not make information about their specific discounts readily available, many modern insurance carriers offer common discounts on comparable coverages. These discounts may include:

Your independent insurance agent can help you find more information on exact discounts offered by Burns & Wilcox.

Burns & Wilcox Customer Service

Burns & Wilcox operates differently from many modern insurance carriers in that they do not have one department to contact for customer inquiries or claims reporting. The official website is set up to direct customers to their insurance provider’s local office, and from there a phone number is listed for contact. A general contact form is available through the website as well. The phone numbers listed on specific office locations’ pages do not list contact hours, nor does the carrier’s Facebook page. 

The following customer service options are available through the carrier:

The best way to get your customer service needs met is to work with your independent insurance agent. Independent insurance agents can help make customer service much easier for you by handling claims and other concerns.

Burns & Wilcox FAQs