InsuredBetter's Overall Century Insurance Group Score:
3 Stars
Century Insurance Group was founded in 1978, originally to write coal mine reclamation bonds. In 1984, the insurance company began offering excess and surplus lines insurance. Today, the carrier offers several forms of commercial coverage, including inland marine insurance, environmental insurance, general liability insurance, and more. Century Insurance Group is a subsidiary of AmeriTrust Group, Inc.
We award Century Insurance Group a final rating of 3 out of 5 stars. The carrier has high ratings from AM Best and the BBB; however, it is not accredited by the BBB. It's also a bit difficult to find customer feedback in general, but a couple of reviews are quite negative.
Century Insurance Group does offer several important commercial coverage solutions for small to mid-size businesses along with 24/7 claims reporting. Overall, we recommend looking into Century Insurance Group, along with a few other options, to find the coverage you need. An independent insurance agent can help you find an appropriate carrier.
Century Insurance Group Pros and Cons:
Weigh the pros and cons of Century Insurance Group before choosing your carrier.
| Pros: | Cons: |
|---|---|
Offers several forms of commercial coverage
|
Not BBB accredited
|
|
Offers 24/7 online claims reporting
|
A couple of negative customer reviews
|
|
Highly rated by AM Best and the BBB
|
Difficult to find customer feedback
|
|
Lack of discount and claims processing information available
|
Century Insurance Group Products:
Century Insurance Group sells a variety of business insurance products, including the following:
- General liability insurance
- Commercial property insurance
- Inland marine insurance
- Environmental insurance
- Garage and auto dealers insurance
- Ocean marine insurance
- Excess umbrella insurance
- Surety bonds
Your independent insurance agent can help you find more information about the products offered by Century Insurance Group and help you decide if this insurance company is right for you.
What Discounts Does Century Insurance Group Offer?
Century Insurance Group does not make information about its discounts readily available on its public website. An independent insurance agent can get quotes from this carrier that may include discounts, where available.
Century Insurance Group Customer Service
Here's a breakdown of Century Insurance Group's customer service options and availability.
- Phone contact option
- Snail mail contact option
- Contact form on website
- Online claims reporting
- Customer service department is available at the following hours:
| Days | Hours (EST) |
| Monday-Friday | 8 am - 4:15 pm |
| Saturday | CLOSED |
| Sunday | CLOSED |
To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you.
Century Insurance Group FAQs
What is Century Insurance Group's average claim response time frame?
Century Insurance Group does not specify a claims response time frame. However, claims can be filed online at any time.
What is Century Insurance Group's customer service availability?
Century Insurance Group allows customers to contact them via several mediums. Their phone customer service department is available at regular hours, Monday-Friday. The carrier also offers 24/7 online claims reporting.
What is Century Insurance Group's claims process?
Century Insurance Group does not provide much information about its claims process beyond how to file. However, an independent insurance agent can greatly simplify the claims process for you by filing claims and keeping you updated through every step.
Does Century Insurance Group create a user-friendly experience for customers?
Century Insurance Group's official website is fairly easy to navigate. The carrier would benefit from adding more information about its claims process, however. Century Insurance Group does have an active social media presence, which makes them more accessible to customers.
Does Century Insurance Group have good commercial property insurance?
Century Insurance Group offers several types of business insurance, including commercial property insurance. The carrier's public website lists the following coverage and policy options:
- Buildings
- Business personal property
- Business income & extra expense including rental value
- Property of others
- Property in the open, including but not limited to:
- Builder’s risk/renovations
- Tenant’s glass coverage
- Detached signs/billboards
- Fences, walls, canopies, and awnings
- Mechanical & electrical breakdown
- Ordinance or law coverage
- Wind & hail coverage
- Crime – coverage form Q – robbery and safe burglary
- Fire legal liability
- Limited property extensions endorsement automatically included, and additional coverage available for purchase
An independent insurance agent can help you find out even more information about Century Insurance Group's commercial property insurance and other business insurance products.
Is Century Insurance Group a good insurance company?
Century Insurance Group has been highly rated by AM Best and the BBB and offers several forms of commercial coverage. However, the carrier is not BBB-accredited and has a couple of negative customer reviews, which makes it difficult to determine whether it can be deemed a good insurance company overall.
Sources
https://www.centurysurety.com/about-us/
https://www.bbb.org/us/oh/westerville/profile/insurance-companies/century-insurance-group-0302-25005748
