InsuredBetter's Infosys Review
Infosys McCamish Systems (IMS) is a U.S.-based subsidiary of Infosys BPM, focusing on technology platforms and services for the financial services industry, particularly in life insurance, workplace products, and retirement solutions. They provide solutions for a wide range of insurance products, distribution models, and deployment options, aiming to improve efficiency and reduce costs for their clients. Infosys has been providing insurance software solutions and other services in the U.S. for over 22 years.
Infosys McCamish currently provides end-to-end product, plan design, documentation, and comprehensive administrative solutions for a wide range of employer-sponsored and voluntary insurance benefit plans, with a heavy focus on AI solutions.
Infosys McCamish is one of the largest group universal life (GUL) insurance plan administrators in the U.S. The company supports employee insurance benefit products and plans, plan design, documentation, enrollment, and comprehensive ongoing administration for the most sophisticated plans.
It employs proprietary platforms and expert back office services that are shared in two U.S. locations: Des Moines, Iowa, and Atlanta, Georgia. Moreover, Infosys is focused on helping plan sponsors achieve and maintain the maximum plan design flexibility while meeting the required mandates, including product requirements, applicable ERISA welfare benefit plan requirements, privacy requirements, and all other federal and state regulatory compliance requirements.
A star review is not applicable or appropriate for Infosys. It does not market insurance policies, but provides software solutions for businesses that market group term life insurance, permanent life insurance, universal life insurance, voluntary universal life insurance, disability insurance, and voluntary employer-sponsored welfare benefits insurance programs.
For that reason, Infosys and Infosys McCamish do not fit within our normal categories for evaluating insurance companies and assigning a rating.
If you’re looking for a particular type of business or personal insurance, contact an independent insurance agent for help finding a carrier and getting quotes for coverage.
Infosys Pros and Cons
Infosys is a multinational information technology company that provides business consulting, information technology, plan administration, and outsourcing services over a variety of specialized platforms. Its subsidiary, Infosys McCamish, is one of the largest group universal life (GUL) insurance plan administrators in the U.S. Here are some pros and cons.
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Implements customized software solutions that meet the needs and
requirements of any employer-sponsored plan
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Lack of customer or policyholder feedback
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Solutions integrate with its clients’ current web platforms and systems
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Solutions relieve many administrative burdens
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Infosys Products
Infosys is not an insurance carrier, and it does not market insurance products.
Subsidiary Infosys McCamish provides solutions for businesses that market group term life insurance, permanent life insurance, universal life insurance, voluntary universal life insurance, disability insurance, and voluntary employer-sponsored welfare benefits insurance programs.
The company offers these services via its Infosys McCamish VPAS platform, along with its call center and special group insurance benefit and worksite plan administrative services processes. This capability is supported by the technical and global scaling power of Infosys BPM and Infosys Technologies.
The company provides the following systems and services support:
- Plan implementation
- Group plan certificate changes
- Call center support for plans
- Claims, billing, and collections
- Carrier reporting
The company’s product, plan design, documentation, and product recordkeeping platforms and services are all structured for ongoing insurance product and any applicable insurance benefit plan compliance (e.g., ERISA compliance). It provides group and voluntary insurance products and plan administration services for clients that include public, private, and non-profit organizations.
The Infosys McCamish platform creates an electronic transactional pipeline from enrollment to claims. Plan administration platforms and services are available to be accessed as additional modules.
What Discounts Does Infosys Offer?
Infosys/Infosys McCamish is not an insurance carrier and does not offer discounts to policyholders.
Infosys Customer Service
Infosys does not offer customer service to policyholders directly. In cases where it offers call center services, the availability and contact specifics would be determined and communicated by the plan sponsor.
Infosys FAQs
What is Infosys’ average claim response time frame?
Infosys provides software solutions and administration services for group insurance plan sponsors. It does not directly respond to claims; rather, insurance companies use its software solutions to perform a wide variety of functions and administrative tasks. In cases where it administers claims, the response time would be determined and communicated by the plan sponsor.
What is Infosys’ customer service availability?
Infosys does not offer customer service to policyholders directly. In cases where it offers call center services, the availability and contact specifics would be determined and communicated by the plan sponsor.
What is Infosys’ claims process?
Infosys provides software solutions and administration services for group insurance plan sponsors. It does not directly respond to claims; rather, insurance companies use its software solutions to perform a wide variety of functions and administrative tasks. In cases where it administers claims, the process would be determined and communicated by the plan sponsor.
Does Infosys create a user-friendly experience for customers?
Infosys does not offer customer service directly to policyholders.
Does Infosys provide a good solution for employee benefit plan sponsors?
Infosys provides platforms that are specifically built to meet the needs of clients in the insurance industry. The company offers an end-to-end solution for the employee insurance benefit plan industry using its powerful Virtual Policy Administration System (VPAS®) platform modules, and three other supplementary platforms support products (e.g., Group Universal Life) and functions.
Infosys’ systems can support the full administration of the insurance product itself and are specifically developed to handle employer-sponsored insurance benefit products, plan marketing, plan design, plan documentation, enrollment, and comprehensive plan administration.
Infosys also supports products for the qualified and non-qualified pension plan markets, including 403(b) group annuities. Its platform capabilities can be supplemented with valuable participant service capabilities, like a state-of-the-art call center, plan enrollment services, and ongoing day-to-day administrative plan support.
Infosys comes to the table with a wealth of life insurance and group plan benefit expertise. Its team includes specialists who are experts in all types of employer-sponsored insurance plans and have decades of design, documentation, funding, implementation, and administration experience.
Is Infosys a good insurance company?
Infosys is not an insurance carrier, and it does not market insurance products.
Subsidiary Infosys McCamish provides solutions for businesses that market group term life insurance, permanent life insurance, universal life insurance, voluntary universal life insurance, disability insurance, and voluntary employer-sponsored welfare benefits insurance programs.
Sources
https://www.infosys.com
https://www.infosysbpm.com
https://www.infosysbpm.com/mccamish.html
