InsuredBetter's H.W. Kaufman Group Final Score
2.5 Stars
Founded in 1969 by Herbert W. Kaufman to deliver expansive insurance solutions to retail brokers and agents, the company has steadily grown into the foremost global organization in the specialty insurance industry. Today, Kaufman conducts business in more than 90 countries worldwide.
In 2025, Kaufman announced the consolidation of its brands into Burns & Wilcox, RB Jones, and Atain.
The move better positions Kaufman to harness the best expertise of its team and scale its core businesses, which span specialty insurance brokerage, distribution, underwriting, and risk-bearing companies worldwide.
- Burns & Wilcox is globally recognized as one of the industry’s leading wholesale insurance brokers and distributor of specialty solutions.
- RB Jones serves as Kaufman’s specialty underwriting team, which develops and administers exclusive insurance programs on behalf of leading U.S. insurance carriers and global syndicates.
- Atain is an “A” rated (Excellent by AM Best) admitted and non-admitted property and casualty insurance company that provides capacity for niche programs and the excess & surplus (E&S) market. Licensed in 50 states, Atain underwrites numerous lines of business including professional liability, general liability, and commercial multi-peril risks.
We award H.W. Kaufman Group 2.5 out of 5.0 stars. While Kaufman Group has clearly demonstrated expertise and financial stability, the minimal amount of information available about customer satisfaction makes it difficult to assess the entire picture.
You can decide if H.W. Kaufman Group has the right business insurance for your needs by working with an independent insurance agent in your area.
H.W. Kaufman Group Pros and Cons
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Highly-rated by AM Best and the Better Business Bureau (BBB)
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Limited customer service options and social media
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Several decades' of experience in the industry
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Difficult to find customer reviews
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Affiliated companies offer many types of coverage
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H.W. Kaufman Group Products
Here's an overview of the products offered by H.W. Kaufman Group's business insurance carrier, Atain.
- General liability insurance
- Professional liability insurance
- Excess casualty insurance
- Commercial property insurance
- Inland marine insurance
This list of products is not exhaustive. Your independent insurance agent can help you find more information about the products offered by Kaufman Group's insurance companies, and help you decide if this company is right for you.
What Discounts Does H.W. Kaufman Group Offer?
Kaufman Group does not make information about its discounts readily available, and the discounts likely vary by company and product. However, an independent insurance agent can help find these details for you. Independent insurance agents work hard to find you the most affordable coverage.
H.W. Kaufman Group Customer Service
Here's a breakdown of Kaufman Group's customer service options.
- Phone contact option, hours not specified
To ensure a great customer service experience, work with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you.
H.W. Kaufman Group FAQs
What is Kaufman Group's average claim response time frame?
Kaufman Group does not make a specific claims response time frame promise.
What is Kaufman Group's customer service availability?
Each of the Kaufman Group companies has its own phone contact, with no hours specified.
What is Kaufman Group's claims process?
Atain, Kaufman Group's business insurance carrier, offers an online claim form. This is the only information publicly available about the claims process.
Does Kaufman Group create a user-friendly experience for customers?
Kaufman Group represents three separate entities. Each of its companies has its own contact information and social media presence. The online experience is limited, so working with an independent insurance agent is the best way to learn more about H.W. Kaufman Group.
Does Kaufman Group have good liability insurance?
The liability insurance offered by Burns & Wilcox, a Kaufman Group company, comes in many forms, including the following:
- Primary umbrella coverage
- Comprehensive personal liability
- Excess umbrella coverage
- Worldwide personal injury and property damage coverage
- Celebrities, politicians, athletes, and high profile individuals coverage
An independent insurance agent can help you find more information about the coverages offered by the insurance companies under Kaufman Group.
Is Kaufman Group a good insurance company?
H.W. Kaufman Group is highly rated by AM Best and the BBB. However, it's difficult to find customer reviews. So, it may be up to individual interpretation if H.W. Kaufman Group can be considered a good company.
Sources
https://www.hwkaufman.com
https://www.burnsandwilcox.com
https://www.atainins.com
http://news.ambest.com/presscontent.aspx?altsrc=14&refnum=15730
https://www.bbb.org/us/mi/new-buffalo/profile/real-estate-agent/the-kaufman-group-0372-38278812
