InsuredBetter's Keystone Insurers Group Score
2.75 Stars
We award Keystone Insurers Group a final rating of 2.75 out of 5 stars. As the head of a group of independent insurance agencies, Keystone Insurers Group is not individually rated by AM Best. The company is also not rated or accredited by the Better Business Bureau (BBB). Keystone Insurers Group offers a couple of personal and commercial insurance products, as well as financial services, employee benefits, and bonds.
Keystone Insurers Group was founded in 1983. The company is headquartered in Northumberland, PA. Today, Keystone Insurers Group has more than 300 independent agency partners who help bring specialized products to insurance customers and agents. If you're interested in any of Keystone Insurers Group's products or services, work together with a local independent insurance agent.
Keystone Insurers Group Pros and Cons:
| Pros: | Cons: |
|---|---|
Longstanding company
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Not rated by AM Best
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A group of independent insurance agencies
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Not rated or accredited by the Better Business Bureau (BBB)
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Offers coverage for individuals and businesses
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Limited coverage information
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Offers additional services like employee benefits and bonds
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One of Insurance Journal's Top 20 Privately-Held
Property/Casualty Agency Partnerships
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Keystone Insurers Group Insurance Products by Type
Keystone Insurers Group offers personal and commercial insurance solutions and other services. Its catalog includes the following:
Business Insurance:
- Specialized property and casualty insurance
- Employee benefits
- Financial services
- Bonds
Personal Insurance:
- High net worth insurance
- Financial services
Keystone Insurers Group Business Insurance Average Prices
Keystone Insurers Group does not make its average business insurance or other coverage pricing information readily available. Interested customers can contact the carrier directly or work with a local independent insurance agent who can obtain quotes. You can also get a better idea of how much a business insurance policy might cost you by using our business insurance calculator.
What Discounts Does Keystone Insurers Group Offer?
Keystone Insurers Group does not publish information about its specific discounts. Contact a local independent insurance agent for more information about discounts and other cost savings opportunities from Keystone Insurers Group.
Keystone Insurers Group Customer Service
Keystone Insurers Group offers the following customer service options and availability.
- Phone
- Snail mail
The customer service phone department has the following hour restrictions:
| Days | Hours (EST) |
| Monday-Friday | 8 a.m. - 5:30 p.m. |
| Saturday | CLOSED |
| Sunday | CLOSED |
To ensure a great customer service experience, work together with an independent insurance agent. These agents can help handle claims and other matters for you so you can relax and enjoy your coverage.
Keystone Insurers Group FAQs
What is Keystone Insurers Group's average claim response time frame?
Keystone Insurers Group does not provide a claims response time frame on the official website. Since Keystone Insurers Group is a community of independent insurance agencies, customers will likely have to connect with the specific insurance company that sold their policies to get this information.
What is Keystone Insurers Group's customer service availability?
Keystone Insurers Group offers a toll-free phone line for prospective and current customers to get in touch with them during standard hours, Monday through Friday. The only other customer service contact option appears to be snail mail.
What is Keystone Insurers Group's claims process?
Keystone Insurers Group does not publish information about a claims process on the official website. An independent insurance agent can file claims for you directly through your carrier.
Does Keystone Insurers Group have good business insurance?
Keystone Insurers Group sells specialized business insurance coverage for certain industries. The company can also connect you with its independent insurance agency partners to find the coverage you need for your business.
Is Keystone Insurers Group a good insurance company?
Keystone Insurers Group is actually a group of independent insurance agencies. The company partners with several agencies to deliver coverage to customers. As such, the company doesn't have official ratings by AM Best or the BBB.
Does Keystone Insurers Group's website create a user-friendly experience for customers?
Keystone Insurer's Group's website is polished and visually appealing, but lacking in terms of information. The company could benefit from adding more coverage and claims process details.
Sources
https://keystoneinsgrp.com/
https://ratings.ambest.com/CompanyProfile.aspx?BL=0&ambnum=12993&AltNum=190712993&AltSrc=3
https://www.bbb.org/us/pa/wyalusing/profile/insurance-companies/keystone-national-insurance-company-0241-235978734
