InsuredBetter's MexiPass International Insurance Services Score
3 Stars
We award MexiPass International Insurance Services a final rating of three out of five stars. MexiPass has a long history and expertise in the Mexican insurance industry. It offers a variety of policy options for businesses and individuals and receives high marks for its coverage and customer service.
MexiPass has a high rating from the Better Business Bureau (BBB), but it is not rated by AM Best or other rating agencies. This makes it difficult to assess the company’s financial strength. However, MexiPass states that it partners with carriers each rated "A" or higher by AM Best.
The company doesn’t offer a lot of information about its claims and service availability and options. The company does work with a network of independent insurance agents. We did not find many online customer satisfaction reviews, but those we found are largely positive.
MexiPass International Insurance Services was founded in 1989 to help customers access the international insurance market. Its purpose was to provide international and Mexican insurance and risk management services to all independent insurance producers in the United States and Canada.
It maintains a long-lasting general agency and underwriting management agreement with AIG-Mexico, as well as relationships with AIG, Chubb, AXA, and international insurance underwriters. Its products include individual car, boat, and home insurance, as well as comprehensive business and commercial insurance solutions.
The carrier's website and customer service options could stand to be updated. But overall, if you’re looking for insurance for a car or home in Mexico, we recommend looking into MexiPass for your coverage needs. You just may want to work with your independent insurance agent to survey other options, too.
MexiPass Pros and Cons:
| Pros: | Cons: |
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Provides insurance for Americans, Canadians, and other expatriates in Mexico
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Not rated by AM Best
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Works with AIG, AXA, and Chubb that provide American standards of coverage in Mexico
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No online claims reporting
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Sells personal and commercial coverage
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No discount information available
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Several types of coverage available
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No claims process information available
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Rated "A+" (excellent) by the Better Business Bureau
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Works with carriers rated "A" (excellent) by AM Best
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Coverage available nationwide
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MexiPass Insurance Products by Type
MexiPass International Insurance Services offers the following types of insurance:
Business Insurance:
- Commercial auto insurance
- General liability insurance
- Commercial property insurance
- Cargo and transit insurance
- Business equipment insurance
- Construction insurance
- Pollution insurance
- Directors and officers insurance
- Crime insurance
- Kidnap and extortion insurance
- Accident and life insurance
- Group medical insurance
- Property D.I.C. insurance
- Casualty D.I.C. insurance
- Surety bonds
Personal Insurance:
- Home insurance (for Americans and other foreign residents with homes in Mexico)
- Condo insurance
- Renters insurance
- Car insurance (for U.S.-registered vehicles and Mexican-registered vehicles)
- Watercraft insurance
- Motorhome insurance
- Motorcycle insurance
MexiPass Insurance Homeowners Insurance
MexiPass offers MexiHome PLUS home insurance policies for Americans and other foreign residents who need coverage for their homes in Mexico. Coverage is available for homes valued up to $1 million. Standard coverage options are available, including dwelling, additional structures, contents or personal property, loss of use, rental income, personal liability, and personal injury. Additional coverage options are as follows.
Coverage types, features, and benefits:
Catastrophic
MexiPass offers optional catastrophic coverage for damage or destruction to the home and its contents caused by natural disasters such as earthquakes, hurricanes, floods, and tsunamis.
Scheduled valuable property
Homeowners have the option to schedule, or individually list, valuable personal items like jewelry and artwork to extend coverage limits.
MexiPass Insurance Homeowners Insurance Average Prices
MexiPass does not make information about its average home insurance prices readily available. Customers can contact the carrier or work with an independent insurance agent to obtain quotes. You can also get a better idea of how much home insurance might cost you using our home insurance calculator.
What Discounts Does MexiPass Offer?
MexiPass does not publish information about discounts or savings opportunities. An independent insurance agent can help you obtain discount information from MexiPass.
MexiPass Customer Service
Here's a breakdown of MexiPass's customer service options and availability:
- Phone
- Fax
- Snail mail
Customer service phone department has the following hour restrictions:
| Days | Hours (PST) |
| Monday-Friday | 8:00 am - 5:00 pm |
| Saturday | CLOSED |
| Sunday | CLOSED |
To ensure a great customer service experience, work together with an independent insurance agent. These agents can help handle claims and other matters for you so you can relax and enjoy your coverage.
MexiPass Insurance FAQs
What is MexiPass’ average claim response time frame?
MexiPass does not publish an average claims response time frame. Claims reporting by phone seems to be the preferred option.
What is MexiPass’ customer service availability?
MexiPass offers customer service by phone, Monday through Friday, 8:00 am to 5:00 pm PST. Customers can also reach the insurance company by fax, email, and via its social media, including Facebook, X, LinkedIn, and YouTube. Most services can be obtained by contacting the insurance agent who sold you your policy.
What is MexiPass’ claims process?
The MexiPass website includes a secure login for insureds, but there is no information published about how to report or file a new claim for any type of policy. An independent insurance agent can file claims through the carrier for you.
Does MexiPass create a user-friendly experience for customers?
The MexiPass official website leaves a lot to be desired. Customer service is by phone during regular business hours on weekdays. The website does not indicate what services are available from the secure portal. Overall, MexiPass falls short in the user-friendliness department.
Does MexiPass have good homeowners insurance?
MexiPass offers home insurance for Americans and other foreign residents who have homes in Mexico. These policies include standard coverages, but customers can add optional coverage for natural disasters or scheduled valuable property.
Is MexiPass a good insurance company?
Mexipass specializes in providing Mexican insurance to American individuals and businesses. The company specializes in catering to this niche market, and works with only highly rated insurers. With its level of expertise, wide array of policy choices, and positive customer reviews, we believe MexiPass is a good option for people looking for short or long-term Mexican insurance.
Who are MexiPass's insurance products right for?
MexiPass's insurance products may be right for Americans and other foreign citizens in need of coverage for a home or business located in Mexico. Residents across the U.S. can find a policy.
Sources
https://www.mexipass.com
https://www.bbb.org/us/ca/pasadena/profile/insurance-companies/mexipass-international-insurance-services-llc-1216-13132294
