InsuredBetter's Michigan Millers Mutual Insurance Company Final Score
2.5 Stars
Founded in 1881, Michigan Millers Mutual Insurance Company has over a century of experience in the industry. Headquartered in Lansing, MI, the company writes commercial insurance policies in Michigan and New York. In addition, through its Specialty Insurance Solutions group, it offers specialty lines in Michigan, New York, Minnesota, Washington, Oregon, Idaho, Utah, Illinois, Montana, and Wisconsin. Specialty Insurance Solutions Group is located in Madison, WI.
Michigan Millers works with a team of independent insurance agents to offer their customers the best experience possible when shopping for and maintaining their coverage. The company offers a comprehensive catalog of busienss insurance products and specializes in certain industries and risk profiles.
Thanks to its longstanding history and network of independent insurance agents, Michigan Millers Mutual Insurance Company has earned a reputation over time as a financially sound insurance company. AM Best gives Michigan Millers an overall “A” rating, indicating the carrier is an excellent choice.
We award Michigan Millers Mutual Insurance Company a final rating of 2.5 out of 5 stars. The carrier has been in the industry for more than a century and has a high financial strength rating. It offers several important business insurance solutions and specialty products, making it attractive for owners of certain types of businesses.
However, Michigan Millers is not rated by the Better Busienss Bureau, and online customer feedback is mixed. One can find many desriptions of negative experiences with the carrier. The carrier does get some points for working with independent insurance agents.
Overall, we recommend working with an independent insurance agent to review all your options for business insurance.
Michigan Millers Mutual Insurance Company Pros and Cons
| Pros: | Cons: |
|---|---|
Rated “A” (Excellent) by AM Best
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Not rated by the Better Business Bureau (BBB)
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Longstanding carrier
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Mixed customer feedback
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Offers several types of business insurance, including specialty products
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No discount information available
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Works with independent insurance agents
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Michigan Millers Mutual Insurance Company Products
Here's an overview of the products offered by Michigan Millers Mutual Insurance Company:
Commercial Insurance Products
- Businessowners policy
- Commercial auto insurance
- Commercial package policy
- Workers' compensation insurance
- Commercial umbrella insurance
- Equipment breakdown insurance
- Employment practices liability
- Specialty insurance solutions
Specialty Insurance Products
- Agritourism insurance
- Alarm services insurance
- Animal related business insurance
- Club and social organization insurance
- Detective/security insurance
- Educational business insurance
- Entertainment business insurance
- Food truck insurance
- Health club insurance
- Hunting/fishing business insurance
- Outdoor recreation business insurance
- Pest control insurance
- Social services insurance
- Special events insurance
- Sports complex insurance
- Sports teams, clubs, and camps insurance
- Tree trimmers insurance
- Vacation rental insurance
Your independent insurance agent can help you find more information about the business insurance packages offered by Michigan Millers Mutual Insurance Company and help you decide if this carrier is right for your needs.
What Discounts Does Michigan Millers Mutual Insurance Company Offer?
Michigan Millers does not provide information about specific discounts or savings opportunities. You can learn more about how to save with this carrier by talking with an independent insurance agent.
Michigan Millers Mutual Insurance Company Customer Service
Here's a breakdown of Michigan Millers Mutual Insurance Company's customer service options and availability.
- Phone contact option
- Snail mail contact option
- Online claims reporting
- 24/7 phone claims reporting
- Customer service department has the following hour restrictions
| Days | Hours (ET) |
| Monday-Friday | 8 am - 4:30 pm |
| Saturday | CLOSED |
| Sunday | CLOSED |
To ensure a great customer service experience, work with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can focus on running your business.
Michigan Millers Mutual Insurance Company FAQs
What is the average claim response time frame for Michigan Millers Mutual Insurance Company?
Michigan Millers has claims representatives available 24/7 to receive new notices of loss and take appropriate action. The company promises to respond to all claims reported outside of business hours within the next business day.
What is Michigan Millers Mutual Insurance Company's customer service availability?
Michigan Millers has regular customer service hours during the week, and 24/7 claims reporting by phone or online.
What is the claims process for Michigan Millers Mutual Insurance Company?
The carrier's public website does not provide detailed information about is claims process, but states the following:
With our commitment to taking personal responsibility and pride in providing proactive, courteous, and fair service, Michigan Millers' professional Claims Staff continues to set the industry standard for policyholder satisfaction. From "fender-benders" and on-the-job injuries to full-scale catastrophe storm damage, Michigan Millers understands that providing quality claim service will always be the most important part of our promise to you.
Our Claims Staff is headquartered in our Lansing office. We also have an extensive network of Claim Professionals to serve our policyholders in all states where we do business.
How to Report a Claim
We understand that fast and efficient claims handling are keys to superior policyholder service. We are available 24/7 to receive new notices of loss and take appropriate action. We will respond to all claims reported outside of business hours within the next business day.
Our claim office is open Monday - Friday, 8:00 am-4:30 pm EST.
To report a claim by phone: (800) 888-1914
To report a claim online: Report a claim
Does Michigan Millers Mutual Insurance Company create a user-friendly experience for customers?
Michigan Millers Mutual Insurance Company provides a somewhat user-friendly experience for customers.
The public website is clear and easy to navigate, but does not provide a lot of detail about its products or claims process.
Does Michigan Millers have good commercial auto insurance?
Michigan Millers provides the following information about its commercial auto coverage.
"Commercial automobile policies provide collision, comprehensive, liability, medical payments, and no-fault protection for all types of commercial and private passenger vehicles."
An independent insurance agent can help you find out more about the carrier's commercial auto insurance, as well as any other products you might be interested in.
Is Michigan Millers Mutual Insurance Company a good insurance company?
Michigan Millers Mutual Insurance Company is a well-established carrier with a high rating from AM Best. They offer several types of business coverage and many specialty packages for niche industries. However, customer feedback is mixed and there are many negative customer reports. Further, the company is not rated by the BBB.
Sources
https://www.mimillers.com/
https://www.bbb.org/us/mi/lansing/profile/viatical-settlement/michigan-millers-mutual-insurance-co-0332-13011994
