InsuredBetter's Mile Auto Score
3 Stars
Mile Auto was founded in 2010 and offers pay-per-mile personal auto insurance in Arizona, Florida, Georgia, Ohio, Oregon, Tennessee, and Texas. Mile Auto's auto insurance is attractive to customers who don't drive more than 10,000 miles per year and want affordable coverage that reflects their limited use of their vehicles.
While Mile Auto itself is not rated by AM Best, the leading global credit organization monitoring the insurance industry, the company that underwrites its coverage is. Mile Auto's underwriter is rated "A" (Excellent) by AM Best.
Mile Auto receives an "A" rating from the Better Business Bureau. However, the insurance company is not currently accredited by the organization.
We award Mile Auto a final rating of 3 out of 5 stars. The carrier is young, but it's highly rated by the BBB. However, the company itself is not rated by AM Best.
Despite only offering affordable pay-per-mile auto insurance, the insurance company is highly rated by most customers. The fact that it specializes in one type of auto insurance means that it can focus on making a high-quality product and serving its niche customers. If you're looking for affordable auto insurance and drive less than 10,000 miles per year, we recommend looking into Mile Auto with the help of an independent insurance agent.
Mile Auto Pros and Cons
Consider the following pros and cons when deciding if Mile Auto is the right car insurance carrier for you.
| Pros: | Cons: |
|---|---|
Affordable auto insurance for people with low annual mileage
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Only one type of coverage offered
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Focus on a niche product for specific types of drivers
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Coverage only offered in 7 states
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High rating by the BBB
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Not rated by AM Best
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Good customer feedback
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Limited customer services and claims filing options
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Mile Auto Products
Mile Auto is a specialized insurance company that only offers one type of coverage.
- Pay-per-mile personal auto insurance
Your independent insurance agent can help you find more information about the coverages offered by Mile Auto and help you decide if this insurance company is right for you.
What Discounts Does Mile Auto Offer?
Mile Auto already provides discounted coverage with its pay-per-mile feature. So they do not offer a separate list of additional discounts.
Mile Auto Customer Service
Here's an overview of Mile Auto's customer service options and availability.
- Phone contact option
- 24/7 claims filing by phone
- Online fillable contact form
- General customer service available by phone Monday through Friday, from 9 AM to 6 PM
To ensure a great customer service experience, work with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you.
Mile Auto FAQs
What is Mile Auto's average claim response time frame?
Mile Auto does not specify a claims response time frame.
What is Mile Auto's customer service availability?
The carrier provides general customer service by phone Monday through Friday, 9 am to 6 pm. Customers can also contact the carrier via a contact form on their website. Policyholders can report claims by phone, 24/7.
What is Mile Auto's claims process?
Mile Auto does not detail their claims process beyond how to file. However, an independent insurance agent can file claims for you, as well as keep you updated through every step of the process.
Does Mile Auto create a user-friendly experience for customers?
Mile Auto's website is easy to navigate. However, there isn't much information provided about claims or the company's history. The carrier does have a social media presence, but overall falls a bit behind in the user-friendliness department.
Does Mile Auto have good personal auto insurance?
Mile Auto's official website describes their coverage as follows:
"All of our automobile insurance policies include at least the minimum liability coverages that are required by your state, with the option for increased liability coverage depending on your needs and budget. Your Mile Auto policy can also include comprehensive (for non-accident vehicle damage or theft) and collision coverage at your option, which is also important as these coverages are often required if you are financing or leasing your vehicle. We also offer optional coverages such as rental vehicle reimbursement and roadside assistance."
Is Mile Auto a good insurance company?
Mile Auto is highly rated by the BBB and has mainly positive customer reviews. Despite having limited coverage options, it seems to be a good insurance company for the types of drivers it serves.
Sources
https://www.mileauto.com
