InsuredBetter's National Indemnity Company Final Score
3 Stars
National Indemnity Company was founded in 1940, making it an established insurance carrier with more than 80 years of experience in offering quality business insurance and services to businesses in 47 states. Today, National Indemnity Company is one of the leading property/casualty members of the Berkshire Hathaway group of insurance companies.
National Indemnity Company’s prestigious history and large size have helped it earn a reputation as a markedly stable company. National Indemnity Company’s established status and number of current insurance policies in force secure its reputation as a financially stable carrier with a strong outlook for the future. AM Best gives National Indemnity Company an “A++” rating, indicating the insurance company is a superior choice for insurance customers.
We award National Indemnity Company a final rating of 3.0 out of 5 stars. National Indemnity Company has strong financial stability and offers dependable coverage to customers across the US. However, a number of customer complaints about the insurance company’s claim responses indicate there is room to improve its customer satisfaction scores.
The insurance company provides 24/7 claims reporting via phone and online. It also offers online bill pay and a Find an Agent tool, but it does not list its business hours on its public website.
We recommend looking into National Indemnity Company, along with other carriers, for your business insurance needs. An independent insurance agent can help you find the right carrier.
National Indemnity Company Pros and Cons
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Reputable company with more than 80 years in the insurance industry
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A number of complaints by policyholders across multiple websites
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Provides a comprehensive set of business insurance policies
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Very few customer reviews
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Accredited by the Better Business Bureau (BBB) since 1952
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One of the leading property/casualty members of the Berkshire Hathaway group of insurance companies
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Large network of independent insurance agents
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“A++” rating from AM Best
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National Indemnity Company Products
National Indemnity Company offers the following business insurance products:
Commercial Auto Insurance and Commercial Fleet Insurance
- Business auto insurance
- Commercial truck insurance
- Passenger transport insurance
- Specialty operations insurance
Motor Truck Cargo Insurance
Common cargo commodities include:
- Appliances
- Autos/auto parts
- Building materials
- Bulk liquids/petroleum products
- Canned foods/frozen foods
- Grain/feed/seed
- Household foods
- Livestock
- Lumber
- Machinery
- Mobile homes
- Paper products
- Produce
- Steel/pipe
- And more
General Liability Insurance
- Service and repair shops
- Artisan contractors
- Transportation
- Special events
- Amusements
- Guides and outfitters
Garage Insurance
- Garage dealers
- Garage service and repair shops
National Indemnity Company offers an array of business insurance options. Whether you need commercial auto insurance, general liability insurance, special events insurance, or other types of business insurance, National Indemnity Company might be the right insurance company for you.
What Discounts Does National Indemnity Company Offer?
National Indemnity Company does not specify any discount programs. An independent insurance agent can help you learn about discount programs and other savings opportunities from National Indemnity Company.
National Indemnity Company Customer Service
National Indemnity Company allows customers to handle claims over the phone or online. They offer 24/7 claim reporting services.
Customer service availability - National Indemnity Company’s customer service department has the following hours:
| Days | Hours (Central) |
| Monday-Friday | 7 am - 6 pm |
| Saturday | Closed |
| Sunday | Closed |
National Indemnity Company sells insurance through a substantial network of agents, including independent insurance agents. Independent insurance agents are on hand to handle claims and insurance matters for you, making customer service a breeze.
National Indemnity Company FAQs
What is National Indemnity Company's average claim response time frame?
The insurance carrier does not make an official claims response time frame promise on its website. National Indemnity Company’s claims reporting hotline is available for customers via a toll-free phone number. Customers can also submit claims online through the website or via mail, email, or fax.
What is National Indemnity Company's customer service availability?
National Indemnity Company offers an online portal for most customer service needs. Policyholders and agents can also reach customer service by phone, fax, or email. The carrier's customer service phone line is available Monday - Friday, 7:00 am - 6:00 pm CT.
What is National Indemnity Company's claims process?
Though customers can report claims via phone 24/7, National Indemnity Company encourages customers to file claims through its website. Here's how the public website instructs policyholders to file a claim:
By phone, 24 hours a day:
- (800) 356-5750
- GEICO Policyholders: (866) 920-5459
Or for follow-up the next business day:
- Complete "Report a Claim" form below
- Fax: (402) 916-3031
- Email: claims@nationalindemnity.com
Report all claims
Immediately report all claims by calling our 24/7 claims line at (800) 356-5750 or by completing and emailing the online form to claims@nationalindemnity.com, or faxing the form to (402) 916-3031.
- Submit all correspondence
- Send all accident-related correspondence including reports, statements, bills, and letters
- Send all correspondence as soon as you receive it
- Reference your policy number and claim number on each document or email
Does National Indemnity Company have good business insurance?
National Indemnity Company offers a variety of business insurance policies. It specializes in commercial auto and fleet insurance, along with other types of business insurance, giving it a great deal of expertise in the industries that it serves.
Is National Indemnity Company a good company?
With its years of experience, expertise, and excellent financial strength, one would assume that National Indemnity Company is a good insurance company. We did, however, find several negative reviews of the company's claims payment practices. In general, this is a good company, but it has room to improve to make sure that all of its policyholders are satisfied.
Does National Indemnity Company's website create a user-friendly experience for customers?
National Indemnity Company creates a user-friendly experience for its customers.
Customers can file claims, check claim status, pay their bills, update their policy information, and learn about the coverage available on the company's website and in its online customer portal. However, the website could provide more information about the company's products, as well as more detailed information about its claims processes.
Sources
https://www.nationalindemnity.com
https://www.bbb.org/us/ne/omaha/profile/insurance-companies/national-indemnity-company-0714-104001597
