InsuredBetter's Orchid Underwriters Agency, LLC (Orchid Insurance) Score
2.75 Stars
We award Orchid Underwriters Agency, LLC a final rating of 2.75 out of 5 stars. The insurance company is a specialty underwriter of excess and surplus insurance focusing on coastal properties. The carrier partners with only AM Best "A"-rated or higher carriers. However, Orchid Insurance itself is not rated by AM Best. The carrier also has a poor "F" rating by the Better Business Bureau (BBB) and is not accredited by the organization.
Orchid Underwriters Agency, LLC, AKA Orchid Insurance, was established in 1998 after a group of business partners saw an opportunity in the excess and surplus catastrophic homeowners market to bring together sophisticated underwriting, superior workflows, and dedicated underwriters. Today, the company provides products with flexible coverage combinations and options, including wind-only, flood, excess flood, inland marine coverage, and more. Coverage is available in all 50 states, the Caribbean, and the Bahamas.
Customer feedback about the carrier seems to be largely mixed. It's also difficult to find any information about Orchid Insurance's pricing, discounts, or claims process. If you have a specialty risk or a coastal home or business, you may find the coverage you're seeking from Orchid Insurance. Otherwise, we suggest working together with your independent insurance agent to survey your other options for trustworthy coverage.
Orchid Insurance Pros and Cons:
| Pros: | Cons: |
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A specialty underwriter of excess and surplus insurance focusing on coastal properties
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Not rated by AM Best
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Offers specialty insurance products for homeowners and small businesses
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Poor “F” rating by the Better Business Bureau (BBB)
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Coverage available in all 50 states, the Caribbean, and the Bahamas
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Not BBB-accredited
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Works with carriers rated “A-” (Excellent) or better by AM Best
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Mixed customer feedback
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Works with independent insurance agents
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Orchid Insurance Products by Type
Orchid Insurance is a specialty underwriter of excess and surplus insurance focusing on coastal properties. The company specializes in providing specialty insurance products for homeowners and small businesses throughout the U.S. and the Caribbean.
Orchid Insurance offers the following products:
Personal Insurance:
- Homeowners insurance
- Flood insurance
- Excess flood insurance
- Wind only insurance
Commercial Insurance:
Orchid Insurance Homeowners Insurance
Orchid Insurance offers a variety of home insurance policies, including HO3, HO5, HO6, DP3, and wind-only property coverage. Policies are available nationwide and can offer up to $20 million in coverage. Policies for multi-family dwellings are also available. Customers can add earthquake coverage with a 5% deductible in select states.
Orchid Insurance Homeowners Insurance Average Prices
Orchid Insurance does not publish information about its average prices. Interested customers can contact the carrier directly or work with a local independent insurance agent to get a quote. To get a better idea of how much a homeowners policy might cost you, check out our home insurance calculator.
What Discounts Does Orchid Insurance Offer?
Orchid Insurance does not make information about its specific discounts or reward programs readily available. An independent insurance agent can help you find more information about exact discounts and other cost-saving opportunities from Orchid Insurance.
Orchid Insurance Customer Service
Here’s what to know about Orchid Insurance's customer service options:
- Phone
- Snail mail
- Fax
- 24/7 phone claims reporting
The customer service phone department has the following hour restrictions:
| Days | Hours (EST) |
| Monday-Friday | 8:00 a.m. - 5:00 p.m. |
| Saturday | CLOSED |
| Sunday | CLOSED |
To ensure a great customer service experience, work together with an independent insurance agent. These agents can help handle claims and other matters for you so you can relax and enjoy your coverage.
Orchid Insurance FAQs
What is Orchid Insurance’s average claims response time frame?
Orchid Insurance allows customers to file claims 24/7 by phone. The company states that an adjuster will reach out within 24 hours after a claim is filed.
What is Orchid Insurance’s customer service availability?
Orchid Insurance offers customer service by phone Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. Customers and agents can also make inquiries by email, snail mail, or fax. The carrier offers 24/7 claims reporting by phone. Orchid Insurance has a social media presence on LinkedIn, Facebook, and X.
What is Orchid Insurance’s claims process?
After a customer files a claim, an adjuster will reach out within 24 hours. The carrier does not detail a specific claims process beyond how to file.
Does Orchid Insurance create a user-friendly experience for customers?
Orchid Insurance's website is clear and easy to navigate, but information is somewhat limited. Coverage highlights are provided, but pages likely aren't fleshed out enough to satisfy some prospective customers. The carrier is available by phone during typical business hours during the week for customer service issues and 24/7 for claims reporting. The carrier has a limited social media presence. Overall, Orchid Insurance could stand to improve a little bit in the user-friendliness department.
Does Orchid Insurance have good homeowners insurance?
Orchid Insurance offers a wide range of homeowners products, including HO3, HO5, HO6, and wind-only policies. Some features of Orchid Insurance’s homeowners policies include:
- Available in all 50 states and the Caribbean
- Up to $20 million total insured value
- Flexible deductible options as low as 1% in select states
- Multi-family dwelling coverage with a maximum of four families
- Earthquake coverage with a 5% deductible available in select states
Work with an Orchid Insurance representative or an independent insurance agent for more information about its homeowners insurance policies and other coverage options.
Is Orchid Insurance a good insurance company?
Orchid Insurance plays an important role in helping customers with unique or hard-to-place coastal properties get the coverage they need. However, the carrier is not individually rated by AM Best, has a poor BBB rating, and is not BBB-accredited. Customer feedback is also mixed. Your experience with Orchid Insurance may vary significantly, and its hard to say if the carrier is good overall.
Who are Orchid Insurance's products right for?
Orchid Insurance's products may be right for individuals seeking homeowners insurance coverage for coastal properties. Coverage is available nationwide.
Sources
https://www.orchidinsurance.com
https://www.bbb.org/us/fl/vero-beach/profile/insurance-companies/orchid-underwriters-agency-llc-0633-90313044
