InsuredBetter's Pan-American Life Insurance Group Final Score
4.5 Stars
Pan-American Life Insurance Group (PALIG) was founded in 1911, making it a well-known insurance company with more than a 100 years of experience in offering quality insurance policies and financial services to businesses and individuals alike. Today, Pan-American Life is one of the largest insurance companies in the world.
Serving more than 7 million insureds and counting, PALIG is a leading provider of insurance and financial services. The company offers premiere individual and group life, accident, and health insurance, and financial services in 49 states, the District of Columbia (DC), Puerto Rico, the U.S. Virgin Islands, and throughout Latin America and the Caribbean.
AM Best, the leading global credit rating agency monitoring the insurance industry, gives Pan-American Life an “A” rating, indicating the insurance company is a good choice for insurance customers. Pan-American Life markets its products through a network of independent insurance agents nationwide.
We award Pan-American Life a final rating of 4.4 out of 5 stars. The insurance company’s long-standing status plainly proves Pan-American Life’s respectability and resilience. Pan-American Life has a remarkably strong financial stability and offers reputable coverage to customers across the world.
While there is limited coverage information and a somewhat hard-to-navigate website, we know that millions of customers currently trust Pan-American Life to take care of their life insurance needs. Learn more about PALIG by working with a local independent insurance agent.
Pan-American Life Insurance Group Pros and Cons
| Pros: | Cons: |
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Established company with more than a 100 years of experience in the insurance industry
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Not accredited or rated by the Better Business Bureau
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Offers great rates on individual and group life insurance
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Little information about specific coverage
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Offers coverage to individuals and businesses
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Rated “A” (excellent) rating by AM Best
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Works with a large network of independent insurance agents
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Pan-American Life Insurance Group Products
Pan-American Life Insurance Group sells life insurance and related products to individuals and employers.
Individuals and families
- Life insurance
- Accident insurance
- Health insurance
Businesses
- Life insurance
- Accident insurance
- Health insurance
- Pensions
- Mass marketing
- Credit life
- Multinationals
What Discounts Does Pan-American Life Offer?
Pan-American Life does not make public any information about its discounts or savings programs.
An independent insurance agent can help you find opportunities to save on your life insurance from Pan-American Life.
Pan-American Life Customer Service
Pan-American Life allows customers to handle claims over the phone, through their website via a self-service portal, and via mobile app 24/7. Many customer service options are available through the official website as well, including payment options and policy information.
Customer service availability - Pan-American Life’s contact center for customer service has the following hour restrictions.
| Days | Hours (Central) |
| Monday-Friday | 8am - 5pm |
| Saturday | Closed |
| Sunday | Closed |
Pan-American Life sells insurance through a nationwide network of brokers, including independent insurance agents. Independent insurance agents are available to handle claims and other insurance matters for you, making customer service a breeze.
Pan-American Life Insurance Group FAQs
What is Pan-American Life's average claim response time frame?
Pan-American Life’s claims reporting hotline is available for customers in need via a toll-free phone number. Customers can also submit claims and file appropriate reports online through the carrier's official website, via mobile app, mail, or fax. The insurance company does not give an official claims response time frame promise anywhere on its website.
What is Pan-American Life's customer service availability?
Pan-American Life offers a toll-free phone line for prospective and current customers, Monday through Friday, 8am – 5pm. However, the insurance company’s claims reporting department can be reached 24/7.
What is Pan-American Life's claims process?
While customers can report claims via phone, Pan-American Life does not display any information about its claims process on its website. Pan-American Life customers can also check the status of their existing claims online at any time.
Is Pan-American Life a good company?
Pan-American Life is one of the largest Hispanic businesses in the US and insures over one million customers in 22 countries.
Does Pan-American Life's website create a user-friendly experience for customers?
Customers can file claims, check claim’s status, pay bills, and learn what types of coverage are available through the carrier's official website. However, the insurance company’s website is not the most user-friendly or informative that we've seen. As far as social media is concerned, the insurance company does have a presence on Facebook, LinkedIn, Instagram, and X to make itself more available to customers.
Sources
https://www.palig.com/
