InsuredBetter's Peerless Insurance Company Score
5 Stars
We award Peerless Insurance Company a final rating of 5 out of 5 stars. The insurance company has been around for more than a century now, which is significant within the industry. Peerless has received high ratings through AM Best and the BBB. While coverage is only offered in eight states, their catalog is quite extensive. The insurance company provides 24/7 claims reporting via phone and online bill pay. There is not a claims response time frame promise. It is challenging to find any customer feedback about the insurance company online, but the few reviews that are available are all pretty positive. So, currently, it is difficult to say many negative things about this carrier. Our recommendation is that if you are in the market for property and casualty insurance, survey your options for trusted carriers with your independent insurance agent, and take a closer look at Peerless.
Peerless Insurance Company at a Glance
- Founded in 1901
- Offers property and casualty insurance
- Coverage available in eight states
- “A” (excellent) rating by AM Best
- “A+” (excellent) rating by the Better Business Bureau (BBB)
- Peerless’s parent company is Liberty Mutual
- 24/7 phone claims reporting
- Strong financial stability
Peerless Insurance Company Pros and Cons
| Pros: | Cons: |
|---|---|
Highly rated by AM Best and the BBB.
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Not BBB accredited.
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24/7 claims reporting via phone.
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Not much information about claims process or coverage provided on official website.
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Strong financial stability.
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Official website could use a major update.
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Coverage is available in eight states.
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No online claims reporting.
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What Type of Insurance Does Peerless Offer?
Peerless is a specialized insurance company, with coverage for individuals and businesses. Their insurance products offered include the following.
Property and casualty insurance
- Home
- Auto
Your independent insurance agent can help you find more information about the coverage offered by Peerless, and help you decide if this insurance company is right for you.
What to Know about Peerless
Peerless was founded in 1901, giving the carrier more than a century’s worth of experience in the insurance industry. In addition, as a member of Liberty Mutual Insurance, with the financial strength to deliver security and value, they offer national reach combined with local market knowledge.
Coverage is offered in eight states across the country, including CT, MA, ME, NH, RI, VT, NJ, NY. As far as financial size, AM Best places the carrier in the $2 billion or greater category.
Thanks to its long history, wide reach, and financial strength, Peerless has earned a reputation as a stable insurance company with a stable outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Peerless an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from AM Best assure customers that Peerless can offer guaranteed, secure coverage from a financially sound carrier.
Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who are not as familiar with insurance companies’ respective reputations, AM Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and who will remain a strong, financially sound company in the long term.
What Discounts Does Peerless Offer?
Peerless does not make information about their discounts readily available on their official website. An independent insurance agent can provide exact discount information and premium quotes for coverage through Peerless.
When it comes to coverage, independent insurance agents work hard to help to get you the most bang out of your buck.
Peerless Customer Service
Peerless offers 24/7 phone claims reporting for its policyholders. The carrier also provides the following customer service options.
- Online bill pay
- Customer service availability - 24/7 claims reporting by phone. Customer service hours are listed below.
| Days | Hours (Eastern) |
| Personal Insurance - Monday-Friday | 8 am - 4:30 pm |
| Business Insurance - Monday-Friday | 8 am - 8 pm |
| Saturday and Sunday | Closed |
To guarantee a smooth customer service experience, work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.
Peerless FAQs
What is Peerless's average claim response time frame?
Peerless offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise. Peerless does encourage customers to file claims as soon as possible after an incident.
What is Peerless's customer service availability?
Peerless allows customers to file claims over the phone 24/7. Their hotline for customer service inquiries specifies business hours on the carrier’s official website.
What is Peerless's claims process?
To report a claim by phone, call the Peerless Insurance ANYTIME Claims Service™ at 1-800-522-7152 (toll free) anytime, anywhere. A local independent insurance agent will take the claim information and begin processing it immediately, regardless of the time of day.
Their claims services include the following
- 24-hour claim reporting 365 days a year
- Agent notification of the loss
- Body shop referral through their PACE 100 program
- Glass repair through their Total Glass Solution program
- Immediate claim processing
- Rental car referral
After reporting your claim to the Peerless Insurance ANYTIME Claims Service, your local independent insurance agent will contact you before the end of the next business day. If you report a serious loss such as one that involves death or hospitalization, or that makes your residence uninhabitable, they we will contact you that same day and, in most cases, within an hour of your call.
If customers have questions about filing or the claims process itself, they can contact the carrier via phone or get in touch with their independent insurance agent.
Does Peerless insurance create a user-friendly experience for customers?
Peerless’s official website could certainly use an update. The carrier does not detail a claims response time frame on their website. Online bill pay is available, as is 24/7 claims reporting via phone, which are great, contemporary customer service features. So, while Peerless is not awful in terms of user-friendliness, they could stand to update their practices in a couple of areas.
Sources
www.peerless-ins.com
ambest.com
bbb.org
