InsuredBetter's Pekin Insurance Final Score
3.5 Stars
Pekin Insurance was founded in 1921, giving the carrier just under a century of experience in the insurance industry. The insurance company was first formed in Illinois with a mission to provide affordable auto insurance for residents in the area.
Today, Pekin Insurance offers business and personal insurance in 24 states. Its product offerings include home insurance, auto insurance, commercial auto insurance, workers' compensation insurance, and more.
Thanks to its long-standing history, insurance products for individuals and businesses, and financial strength, Pekin Insurance has earned itself a reputation as a stable insurance provider with a positive outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Pekin Insurance an “A-” rating, indicating the carrier is an excellent choice for insurance customers.
We award Pekin Insurance a final rating of 3.5 out of 5 stars. For starters, the insurance company has been around for just under a century, and its high ratings from both AM Best and the Better Business Bureau reflect that.
Coverage is currently only available in about half of the nation, but Pekin Insurance offers several insurance solutions for individuals and businesses. The carrier offers several discounts as well as numerous optional enhancements on its policies. The company's public website is well laid out; however, it could benefit from more detail about its claims process and from the addition of online claims reporting.
Pekin Insurance also loses some points for not having 24/7 phone claims reporting, like many carriers today provide. Customer feedback is largely mixed, but there do seem to be many folks who are satisfied with their coverage and customer service experiences with the insurance company. Overall, we say that if you’re located in an area where coverage is available, check out Pekin Insurance with help from your independent insurance agent.
Pekin Insurance Pros and Cons
| Pros: | Cons: |
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Long-standing carrier
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Some complaints filed against the carrier through the BBB
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Provides several coverage options for individuals and businesses
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Some mixed customer feedback
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High ratings from AM Best and the BBB
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Coverage not available nationwide
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Several discounts available
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No 24/7 phone claims reporting
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Financially stable
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No online claims reporting
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No claims response time frame promise
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Pekin Insurance Products
Pekin Insurance offers a handful of personal and business insurance products, including the following:
Personal Insurance
- Homeowners insurance
- Auto insurance
- Motorcycle and off-road insurance
- Life insurance
- Funeral preplanning
- Annuities
- Medicare supplement
Business Insurance
What Discounts Does Pekin Insurance Offer?
Pekin Insurance offers several competitive discounts on its home and auto insurance.
Auto Insurance Discounts
- Multi-car discount: You could qualify for a discount if you insure two or more passenger vehicles with Pekin.
- Multipolicy discount with life insurance: You can potentially save money on your home and auto premiums with this multipolicy disount
- Advance quote discount: Offered to those who begin the auto quoting process at least 8 days before their new policy is set to begin.
- Anti-theft decice disount: You may qualify for this disxount if you have comprehensive coverage, a hood lock that can be released only from the inside, or an installed active or passive disabling device.
- Accident forgiveness discount: For auto policies that have been insured with Pekin Insurance for at least 3 years but less than 5 years, the first accident under $5,000 is forgiven, with no accident surcharge; for policies that have been insured with Pekin Insurance for 5 years or longer, the first accident will be forgiven, no matter the amount of the loss, with no accident surcharge.
- Auto tenure discount: Provided for each year you are insured with Pekin up to a maximum of 5 years.
- Auto/home insurance discount: Save up to 30% on your homeowners insurance and 15% on your car insurance if you have both insured with Pekin.
- Defensive driver discount: You may qualify for this discount if you are age 55 or older and have completed a defensive driver course. (Not available in Wisconsin and Indiana.)
- EFT discount: Save by making recurring Electronic Fund Transfer (EFT) payments.
- Good student discount: Savings for drivers under age 25 with a GPA of 3.0 or better.
- Paid-in-full discount: Save money by paying your premium's policy term in total.
Homeowners Insurance Discounts
- Auto/home discount: Applies when your home and auto are both insured with Pekin Insurance.
- Multipolicy discount with life insurance: You can potentially save money on your home and auto premiums with this multipolicy disount.
- New home discount: Discount based on the calendar year your home was constructed.
- New roof discount: Applies if the home’s roof was replaced within the last 5 years. Additional discounts are available if the roof is classified as a Class 4 UL Impact Resistant roof.
- Protection devices discount: Installation of burglar alarms, fire alarms, and automatic sprinklers qualify for a discount.
- Actual cash value roof discount: Insure your roof for actual cash value instead of replacement cost and receive a policy discount.
- Paid-in-full discount: Save by paying on an annual or semi-annual basis.
- EFT discount: You could qualify for this discount by making recurring payments with Electronic Fund Transfer (EFT).
- Advance quote discount: If you receive a home insurance quote prior to the effective date, you may be eligible for the advance quote discount.
Your independent insurance agent can help you find further information on discounts offered by Pekin Insurance and other ways to save with this carrier.
Pekin Insurance Customer Service
Pekin Insurance encourages customers to file claims over the phone. The carrier also provides the following customer service options:
- Email claims reporting
- Snail mail contact option
Main customer service hotline has the following hours restrictions:
| Days | Hours (CST) |
| Monday-Friday | 8 am - 4:30 pm |
The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help make customer service easier for you by handling claims and other concerns.
Pekin Insurance FAQs
What is Pekin Insurance's average claim response time frame?
Pekin Insurance allows customers to file claims over the phone or through email. However, it does not provide an official claims response time frame promise.
What is Pekin Insurance's customer service availability?
Pekin Insurance’s claims reporting hotline is available at restricted hours during the week, or customers can report a claim via email or snail mail at any time. The company's customer service hotline is also available at restricted hours, Monday - Friday. The carrier also has a social media presence on Facebook, X, and LinkedIn, making it more accessible to customers.
What is Pekin Insurance's claims process?
Pekin Insurance provides just a couple of contact options for customers to file claims. The insurance company also does not provide much information about its claims process, beyond how to file. If customers have questions about the claims process, they can call or email the carrier, or get in touch with their independent insurance agent.
Does Pekin Insurance create a user-friendly experience for customers?
Pekin Insurance’s public website is simple and easy to navigate. However, certain pertinent information is lacking, such as a claims process or claims response time frame promise. The carrier doesn’t list its business hours on the website either, only on its Facebook page.
Pekin Insurance does not provide 24/7 phone or online claims reporting, which are modern customer service options often expected of insurance companies today. Overall, Pekin Insurance can improve its user-friendliness.
Does Pekin Insurance have good home insurance?
Pekin Insurance offers several types of personal insurance, including homeowners insurance. Its homeowners insurance policies includes coverage for the dwelling and contents of the home, as well as liability protection. Pekin also offers the following home insurance enhancements:
- Equipment breakdown coverage
- Water backup (sewers and drains)
- Identity theft protection
- Replacement cost coverage for contents and dwelling
- Pet insurance
Your independent insurance agent can help you find out more about Pekin Insurance’s home insurance coverage and optional enhancements, as well as other products the company offers.
Is Pekin Insurance a good insurance carrier?
All in all, Pekin Insurance can be considered a good insurance company. Pekin Insurance has nearly a century of experience and has received high ratings from AM Best and the BBB. The carrier is BBB accredited, but has had a few complaints filed against it through the organization in recent years. Also, customer feedback seems largely mixed.
While the company's website is laid out well, it’s also missing some important information and lacks the option for online claims reporting.
Sources
https://www.pekininsurance.com
