InsuredBetter's Overall RiverSource Life Review Score
2 Stars
RiverSource Life was founded in 1894, giving the carrier more than a century and a quarter of experience in the insurance industry. The insurance company focuses on life insurance products, as well as disability income insurance, long-term care insurance, and annuities.
RiverSource Life works with independent insurance agents to help make the customer service side of insurance easier and more accessible for policyholders. Aside from the company's high rating from the Better Business Bureau (BBB), RiverSource Life is also rated "A+" by Standard & Poor's and AM Best. It can be considered a financially stable insurance company with a positive outlook for the future.
We give RiverSource Life a final rating of 2.0 out of 5 stars. Riversource Life has a lot of experience and is highly rated for its financial strength. The carrier offers several important types of life insurance and complementary products.
However, the carrier's public website is lacking in terms of details about its claims process. Even more disturbing, though, is the overwhelming number of absolutely dismal online customer reviews for the carrier relating to both coverage quality and customer service experiences.
If you're looking for an insurance company known for financial strength and a long history, RiverSource may be a good match for you. However, it's also a good idea to ask an independent insurance agent to help you explore all of your options.
RiverSource Life Pros and Cons
We found that RiverSource Life has several pros and cons that may help you evaluate whether it's the right carrier for you.
| Pros: | Cons: |
|---|---|
Longstanding carrier with extensive experience in the insurance industry
|
Not much information about their claims process provided
|
|
Offers several types of life insurance, annuities, and disability income insurance
|
No discount information provided
|
|
High ratings from AM Best and the BBB
|
Vast majority of customer feedback is negative
|
RiverSource Life Products
RiverSource Life is a specialized insurance company that focuses on life insurance and other complementary products. Their offerings include:
- Term life insurance
- Universal life insurance
- Variable universal life insurance
- Indexed universal life insurance
- Long-term care insurance
- Disability income insurance
- Annuities
Your independent insurance agent can help you find more information about the coverage offered by RiverSource Life and help you decide if this insurance company is right for you.
What Discounts Does RiverSource Life Offer?
RiverSource Life does not provide information about any discounts it might offer. To find this information, work with an independent insurance agent.
RiverSource Life Customer Service
Here's a breakdown of RiverSource Life's customer service options and availability.
- Phone contact option
- Mail contact option
- Online customer portal
- Online forms
| Days | Hours (CT) |
| Monday-Friday | 7 am-6 pm |
| Saturday | CLOSED |
| Sunday | CLOSED |
To ensure a great customer service experience, work with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you.
RiverSource Life FAQs
What is RiverSource Life's average claim response time frame?
RiverSource Life does not make available information about its claims process or claims response time frame.
What is RiverSource Life's customer service availability?
RiverSource Life has limited customer contact options, but their phone department is available during typical business hours, Monday through Friday.
What is RiverSource Life's claims process?
RiverSource Life does not make information about its claims process easily accessible. However, an independent insurance agent can assist you with filing claims and can keep you updated throughout every step of the process.
Does RiverSource Life's website create a user-friendly experience for customers?
RiverSource Life's official website could benefit from including more information about discounts and claims processing for its customers. The layout is easy to navigate, however, and the site provides ample information about its products and investment portfolio.
Does RiverSource Life have good disability income insurance?
RiverSource Life's official website lists the following perks of their disability income insurance:
- An income tax-free monthly benefit
- Guaranteed coverage up to age 65 (as long as premiums are paid in full and on time)
- No change to your coverage without your consent
- Coverage for bonuses and commissions
- Optional coverage to help your benefit keep pace with wage and cost-of-living increases (for an additional cost)
An independent insurance agent can help you find out more about RiverSource Life's disability income insurance, as well as the carrier's other available products.
Is RiverSource Life a good insurance company?
RiverSource Life is an experienced life insurance company with high ratings from several financial rating services. However, the overwhelmingly negative amount of customer feedback makes us question whether RiverSource Life can be considered the best choice for your life insurance needs.
Sources
https://www.riversource.com
