InsuredBetter's Serenity Group Insurance Company Score
4.8 Stars
We award Serenity Group Insurance Company a final rating of 4.8 out of 5 stars. The insurance company has been around for more than 25 years now, which is notable within the insurance industry. However, it seems the carrier has not used this time to their advantage. Though Serenity Group has received high ratings through the BBB, they have not been accredited. Coverage is offered in 47 states and their catalog is somewhat limited, with a focus on SR-22 insurance. The insurance company provides claims reporting via phone and email during business hours. There is not a claims response time frame promise or an outline of their claims process at all. It is easy to find positive customer feedback about the insurance company online, but they do have a few reviews negative reviews. Currently it is easy to say many positive things about this carrier. So, our recommendation is that if you are in the market for SR-22 insurance, survey your options for trusted carriers with your independent insurance agent, and look further into Serenity Group.
Serenity Group Insurance Company at a Glance
- Founded in 1994 by Tom Black
- America’s foremost SR22 insurer
- Offers SR-22 insurance and other high risk auto insurance
- Coverage available in 47 states
- “A+” (excellent) rating by the Better Business Bureau (BBB)
- Also offers commercial auto, motorcycle, and boat insurance
- Phone claims reporting available Monday - Friday, 5:30am - 6pm PST
Serenity Group Insurance Company Pros and Cons
| Pros: | Cons: |
|---|---|
Well-established carrier with more than 25 years of experience in the insurance industry
|
Not rated by AM Best
|
|
Highly rated by the Better Business Bureau (BBB)
|
Difficult to find customer feedback
|
|
Phone claims reporting available Monday–Friday, 5:30 a.m.–6:00 p.m. PT
|
No claims process information provided on the official website
|
|
Coverage available in 47 states
|
Official website could use a major update
|
|
Limited coverage options
|
|
|
A few negative customer reviews
|
|
|
No online claims reporting or claim management
|
What Type of Insurance Does Serenity Group Offer?
Serenity Group is a specialized insurance company, with a focus on coverage SR-22 insurance for high-risk drivers. They offer the following insurance coverage options.
- SR-22 insurance: To reinstate your license after a DUI, you must have a high-risk auto insurance policy and an SR-22 filed with the DMV.
- Non owner insurance: Non-owner car insurance fulfills SR-22 requirements if you do not own or have access to a vehicle.
- Broad form insurance: Broad form insurance fulfills SR-22 requirements without requiring you to insure a vehicle.
- Commercial auto insurance: Protect your business vehicles, work tools, materials, or merchandise, while in transit or at a job location.
- Motorcycle insurance: Basic scooter coverage to SR-22 filing for high-risk drivers.
- Boat insurance: Boating accidents cause 40 million dollars of damage each year. Prevent financial loss with affordable boat insurance.
- RV and trailer insurance: Secure the investment you have made in your home away from home with RV and trailer insurance.
Your independent insurance agent can help you find more information about the coverage offered by Serenity Group, and help you decide if this insurance company is right for you.
What to Know about Serenity Group
Serenity Group was founded in 1994 by founder Tom Black, giving the carrier more than 25 years’ worth of experience in the insurance industry. Serenity Insurance is a unique insurance agency that primarily focuses on serving the specialized insurance needs of drivers with alcohol-related offenses.
Today, Serenity Group still focuses its efforts on providing high-risk drivers insurance solutions to drivers in need. Coverage is offered in 47 states across the country. The insurance company's LinkedIn profile states that Serenity Group has between 11 to 50 employees, with 18 of them found on the social media platform.
Thanks to its history and online presence, Serenity Group has earned a reputation as a stable insurance company with a positive outlook for the future. BBB, BBB helps consumers identify trustworthy businesses, and those that are not, through more than 5.4 million BBB business profiles. BBB sets standards for and evaluates thousands of advertisements each year to ensure that people can trust what advertisers say. BBB gives the Serenity Group an “A+” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from the BBB assure customers that Serenity Group can offer guaranteed, secure coverage from a financially sound carrier.
What Discounts Does Serenity Group Offer?
Serenity Group does not make information about their specific discounts readily available, but they do offer the lowest possible rates for SR-22 insurance.
- SR-22 insurance can cost up to 40%-60% more than conventional auto insurance.
- Serenity Group obtains lower rates by employing their own real time rate comparison tool, which enables them to offer competing quotes from top insurance carriers.
An independent insurance agent can provide better discount information and premium quotes for coverage through Serenity Group. When it comes to coverage, independent insurance agents work hard to help to get you the most for your money.
Serenity Group Customer Service
Serenity Group offers customer service from 6:30 am to 5:30 pm, PST phone claims reporting for its policyholders. The carrier also provides the following customer service options.
- Chat online contact option
- Online form contact option
Customer service availability - Customer service department specifies its business hours on official website and social media pages.
| Days | Hours (Pacific) |
| Monday-Friday | 6:30 am - 5:30 pm |
| Saturday | 8 am - 2 pm |
| Sunday | Closed |
To ensure a straightforward customer service experience, work with an independent insurance agent. Independent insurance agents can help handle claims and other worries for you, so you can relax and enjoy your coverage.
Serenity Group FAQs
What is Serenity Group's average claim response time frame?
Serenity Group does not offer claims reporting through their website. In addition, the insurance company does not provide an official claims response time frame promise.
What is Serenity Group's customer service availability?
Serenity Group allows customers to file claims during business hours by phone, email, or through chat. Their customer service department specifies their business hours on the carrier’s official website and social media pages. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them more accessible to consumers.
What is Serenity Group's claims process?
Serenity Group offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone, email, or get in touch with their independent insurance agent.
Does Serenity Group's Insurance create a user-friendly experience for customers?
Serenity Group’s official website definitely needs an update. The carrier does not provide much information about their claims process or detail a claims response time frame. Online bill pay is not available. So, while Serenity Group is not terrible in terms of user-friendliness, they could stand to update their methods in a few areas.
Sources
linkedin.com
https://serenitygroup.com/
trustpilot.com
bbb.org
facebook.com
