InsuredBetter's Swyfft Final Score
4 Stars
Swyfft was founded in 2018, making it one of the newest carriers out there. Swyfft specializes in providing customizable homeowners insurance and certain kinds of commercial property insurance coverage paired with the expert advice of independent insurance agents.
Coverage is offered in 10 states across the country. All insurance policies purchased through Swyfft are underwritten by insurance carriers rated "A-" (Excellent) or better by AM Best. According to AM Best, an A- (Excellent) rating is assigned to insurance companies with an excellent ability to meet their ongoing insurance obligations.
We award Swyfft Insurance Company a final rating of 4 out of 5 stars. It is a newer and growing company that uses patented analytical methods and unique data sources to more accurately assess the risks to a home and property. The company states that this enables it to provide an accurate quote in a few seconds using just an address.
Swyfft is accredited by the Better Business Bureau (BBB) and recieves an "A" rating. The insurance company provides 24/7 claims reporting via phone and online plus online or phone bill pay. Online customer reviews are largely favorable.
There is limited information available about the insurance company’s coverage options on its public website, but it does promise and quick and painless claims turnaround.
With the help of a local independent insurance agent, we recommend including Swyfft in your homeowners insurance search.
Swyfft Pros and Cons
| Pros: | Cons: |
|---|---|
Highly rated and accredited by the BBB
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Website is basic and unclear about how the company operates
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24/7 claims reporting available online and by phone
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Limited product information provided
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Free online quote available in minutes
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Does not publicize available discounts
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Policies rated “A-” or better by AM Best
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Very new to the insurance industry
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Uses patented technology to deliver accurate quotes in seconds
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Abundance of positive online customer reviews
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Swyfft Products
Swyfft focus on homeowners insurance and certain types of commercial property coverage. Offerings vary by state.
- Admitted carrier in Alabama, Massachusetts, and Texas
- Excess and surplus carrier in Alabama, California, Florida, Louisiana, Massachusetts, Mississippi, North Carolina, South Carolina, and Texas
- Alabama, Florida, Louisiana, Massachusetts, New Jersey, North Carolina, South Carolina, and Texas
- Apartment buildings
- Condominium associations
- Shopping centers
- Office/Professional buildings
- Excess and surplus lines only in California, Florida, Louisiana, and Texas
An independent insurance agent can help you find more information about the coverage offered by Swyfft, and help you determine if this insurance company is right for you.
What Discounts Does Swyfft Offer?
Swyfft does not publicize information on any discounts or savings opportunities. You can find out more by working with an independent insurance agent.
Swyfft Customer Service
Swyfft offers 24/7 phone and online claims reporting, tracking, and management for its policyholders. The carrier also provides the following customer service options:
- Phone or online payments
- Phone or online account management
- Claim filing is available by phone 24/7
- General customer service availability
| Days | Hours (Eastern) |
| Monday-Friday | Not specified |
| Saturday | Not specified |
| Sunday | Not specified |
The best way to make sure you have a good customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you.
Swyfft FAQs
What is Swyfft's average claims response time frame?
Swyfft offers claims reporting online or by phone. When a claim is filed, within seconds, it is assigned a claim number and adjuster information. However, the insurance company does not provide an official claims response time frame promise.
What is Swyfft's customer service availability?
Swyfft allows customers to file claims over the phone or online 24/7. General customer service hours are not specified. The carrier’s social media presence extends across Facebook and LinkedIn, which makes it more accessible to customers.
What is Swyfft's claims process?
Swyfft’s claims reporting is as follows:
- A claim is reported.
- Swyfft’s Direct Repair Network is notified (within seconds).
- A local repair pro is assigned based on type of damage.
- The customer is contacted and introduced to the local repair pro.
- The customer is connected with the local pro and repairs begin.
- Repairs are completed and Swyfft pays for services directly.
Does Swyfft's create a user-friendly experience for customers?
Swyfft’s official website does not make it very easy to find out about the company's insurance options, however, agents will give out needed information by phone. The carrier does not detail a claims response time frame, but the claims process is detailed on the website. Online bill pay is available, as is 24/7 claims reporting by phone or online, which are great, innovative customer service features. The Swyfft Claims Portal makes it easy to:
- Review and track claim status
- Connect with your assigned adjuster
- Review upcoming appointments
- Upload photos and videos of damage
- Upload receipts and other important claims documents
- Receive notifications by text or email when updates to your claim are made
- Rate your satisfaction level with the services provide
We found many positive online customer reviews.
Sources
https://www.swyfft.com
https://www.bbb.org/us/nj/morristown/profile/homeowners-insurance/swyfft-llc-0221-90184430
