InsuredBetter's The Standard Final Score
3 Stars
The Standard provides insurance, retirement, and investment products and services. It was founded in 1906 in Portland, OR, and remains headquartered there today. Since 2016, The Standard has been a part of the Meiji Yasuda family of companies.
Thanks to its long history, far reach, and financial strength, The Standard has earned a reputation as a stable insurance company with a positive outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives The Standard an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that The Standard can offer guaranteed, secure coverage from a financially sound carrier.
We award The Standard a final rating of 3 out of 5 stars. The insurance company has been around for more than a century, which is significant within the industry. The Standard receives high ratings from AM Best. It's also rated "A+" and is accredited by the Better Business Bureau (BBB).
This carrier offers coverage in 49 states. It provides 24/7 claims reporting online or by phone. The Standard offers online bill pay yet does not publish its business hours for the customer service department. There is plenty of information about the carrier’s coverage on its website, however, there is no claims response time frame promise or an outline of its claims process at all. That being said, this is pretty typical for a carrier that offers this type of coverage.
It is challenging to find positive online customer feedback about The Standard. We recommend looking into The Standard along with other carrier options in order to find the best fit. An independent insurance agent can help you find a trusted, quality insurance company.
The Standard Pros and Cons
| Pros: | Cons: |
|---|---|
Well-established carrier with more than a century of experience
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Difficult to find positive customer feedback
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Highly rated by AM Best and the Better Business Bureau (BBB)
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Limited information provided about the claims process
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24/7 claims reporting available by phone
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Customer service business hours not listed
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Strong financial stability
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Some negative customer reviews reported
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Coverage available in 49 states
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The Standard Products
The Standard is a specialized insurance company, with a focus on insurance, retirement, and investment products and services. The company's product offerings are as follows:
Individuals and Families
- Annuities
- Individual disability insurance
Businesses and Organizations
- Life and AD&D insurance
- Short-term disability insurance
- Long-term disability insurance
- Dental insurance
- Vision insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Voluntary benefits
- Retirement services
What Discounts Does The Standard Offer?
The Standard does not make available any information about specific discounts it offers.
An independent insurance agent can help you learn about discounts and savings opportunities from The Standard and any other carriers you might be interested in.
The Standard Customer Service
The Standard offers 24/7 phone and online claims reporting for its policyholders. The carrier also provides the following customer service options:
- Online bill pay
- Online account management
- Email contact options
Customer service department does not specify business hours:
| Days | Hours (Pacific) |
| Monday-Friday | 24/7 online |
| Saturday | 24/7 online |
| Sunday | 24/7 online |
The best way to make sure you have a good customer service experience is to work with an independent insurance agent.
The Standard FAQs
What is The Standard's average claim response time frame?
The Standard offers claims reporting through a couple of channels, including online, email, or phone. However, the insurance company does not provide an official claims response time frame promise.
What is The Standard's customer service availability?
The Standard allows customers to file claims over the phone 24/7, online, or via email. Its hotline for customer service inquiries does not specify business hours on the carrier’s official website or social media pages. The carrier’s social media presence extends across LinkedIn and Instagram.
What is The Standard's claims process?
The Standard offers a couple of options for claims reporting. However, the insurance company does not detail its claims process on its official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone or email, or get in touch with their independent insurance agent.
Does The Standard create a user-friendly experience for customers?
The Standard offers a relatively user-friendly experience. Online bill pay is available, as is 24/7 claims reporting online, or by email or phone, which are nice, modern customer service features.
Sources
https://www.standard.com
https://www.bbb.org/us/or/portland/profile/insurance-companies/standard-insurance-company-1296-50001683
