InsuredBetter's Trexis Insurance Score
.5 Stars
We award Trexis Insurance a final rating of 0.5 out of 5 stars. Though Trexis has a high rating by AM Best, it has the lowest possible rating by the Better Business Bureau (BBB) and is not accredited by the organization. While Trexis advertises "quality" auto insurance products, the carrier provides virtually no other information about its policies or services on its official website. It also lacks much of a social media presence.
Trexis Insurance was founded in 1997 and is headquartered in Tennessee. Its car insurance coverage is offered in only nine states. The insurance carrier's parent company is Alfa, which is a more established company with higher ratings and better customer feedback.
Trexis has also had many complaints and negative customer reviews filed against it in recent years. In fact, based on customer claims of being scammed by the carrier, we're not entirely sure its coverage or services are legitimate. As such, we have no choice but to recommend staying away from this carrier and instead working with your independent insurance agent to survey your other options for a reputable auto insurance company.
Trexis Insurance Pros and Cons:
| Pros: | Cons: |
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Sells personal auto insurance
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Poor “F” rating from the Better Business Bureau (BBB)
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Rated “A” (excellent) by AM Best
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Not a BBB-accredited business
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Coverage is only available in nine states
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Dated, bare, and unhelpful website
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No clear information about policies or services
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Dismal customer feedback
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Trexis Insurance Products by Type
Trexis focuses its efforts on providing one type of coverage for customers.
What Discounts Does Trexis Insurance Offer?
Trexis does not make information about its car insurance discounts readily available. However, an independent insurance agent can provide you with information about the carrier's specific auto insurance discounts. Independent insurance agents are your greatest ally when it comes to finding the most affordable coverage near you.
Trexis Insurance Customer Service
Trexis's official website states that the carrier offers 24/7 claims reporting. However, it does not detail whether this is available by phone or online. Here's a breakdown of Trexis' customer service availability.
- Contact form
- Phone
- The customer service phone department does not specify contact hours.
| Days | Hours |
| NOT SPECIFIED | NOT SPECIFIED |
To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.
Trexis Insurance FAQs
What is Trexis's average claim response time frame?
Trexis does not provide any information about its claims process, including a claims response time frame.
What is Trexis's customer service availability?
Trexis can be reached by phone, email, or via the contact form on its official website. The hours of its customer service department are not specified.
What is Trexis's claims process?
Trexis does not provide any information about its claims process online. However, an independent insurance agent can file claims for you and keep you updated through every step of the process.
Does Trexis Insurance create a user-friendly experience for customers?
No, Trexis Insurance does not provide a user-friendly experience for existing or prospective customers. The official website provides minimal information about the carrier. Apparently, product details and other information can only be accessed by logging into the website.
Prospective customers are not even able to find any descriptions about the carrier's auto insurance policies. Other links on the website all appear to be broken or inaccessible.
Additionally, the insurance company's customer service hours are not detailed on the website. Trexis's Facebook page has not been updated, and the only comment is from a former customer claiming the carrier is a scam. The carrier does have a LinkedIn profile, which only provides the same limited information as the official website's "Overview" page. Overall, Trexis provides an extremely poor user experience.
Does Trexis have good auto insurance?
Trexis does not provide any information about its coverage unless you have an agent contact the carrier for you. The insurance company states that it offers affordable auto insurance coverage but provides no other details for interested customers. An independent insurance agent can provide much more information about Trexis's coverage.
Is Trexis a good insurance company?
With such limited information provided on the carrier's official website, a profound lack of a social media presence, a terrible BBB rating, and an overwhelming volume of terrible customer feedback, we cannot call Trexis a good or reliable insurance company. In fact, we recommend avoiding this carrier and working with an independent insurance agent to find an alternative, trustworthy auto insurance provider.
Sources
https://www.trexis.com/#AboutLandingCustomer
https://ratings.ambest.com/DisclosurePDF.aspx?AMBNum=10042
https://www.bbb.org/us/tn/franklin/profile/auto-insurance/trexis-insurance-corporation-0573-37187553
