InsuredBetter's Trinity Insurance Services Score
3 Stars
We award Trinity Insurance Services a final rating of 3 out of 5 stars. This is based on the carrier’s clear expertise in the market that it serves, along with the fact that it works with a variety of highly rated insurance companies.
Further evaluation, however, is difficult due to the limited amount of information available and the lack of customer reviews, except for on the company’s own website.
Trinity Insurance Services at a Glance
- Family owned commercial truck insurance agency
- Writes truck liability, physical damage, motor truck cargo, occupational accident, unladen liability, and truckers general liability insurance in 46 states
- “A+” (excellent) rating by Better Business Bureau (BBB)
- Network of independent insurance agents
Trinity Insurance Services Pros and Cons
| Pros: | Cons: |
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Specializes in truck insurance
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Not rated by AM Best
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Quotes available online or through an agent
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Limited product offerings
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Strong industry expertise
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Limited background information available about the company
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Online certificates, client portal, and online bill pay
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24/7 online claims reporting
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What Type of Insurance Does Trinity Insurance Services Offer?
Trinity Insurance Services offers a variety of truck and transportation insurance policies, including the following.
- Commercial auto liability
- Physical damage coverage
- Motor truck cargo coverage
- Non-trucking (bobtail) coverage
- Unladen liability coverage
- Passenger accident coverage
- Occupational accident coverage
- Long haul insurance
- Dump truck insurance
- Box truck insurance
- Sprinter van insurance
This list of insurance products available from Trinity Insurance Services is not exhaustive. An independent insurance agent can help you find out more about the company’s offerings.
What to Know about Trinity Insurance Services
Trinity Insurance Services provides affordable truck and transportation insurance. It is a family-owned company that developed out of the trucking industry, giving the company decades of expertise.
The company works with numerous highly-rated truck insurance carriers, including Chubb, The Hartford, Progressive, Travelers, and Zurich, to name a few.
Trinity Insurance Services has an A+ rating from the BBB.
What Discounts Does Trinity Insurance Services Offer?
Trinity does not make information about its specific discounts or reward programs readily available.
Trinity Insurance Services Customer Service
Customers can contact Trinity Insurance in the following ways.
- Phone contact Monday–Friday, 8:00 am to 5:00 pm CST
- Email contact via Contact Us form and claims email address
- Numerous policy management forms available for online submission
- Customer service department has the following hour restrictions
| Days | Hours (CST) |
| Monday-Friday | 8:00 am - 5:00 pm |
You can also get help by contacting a your independent insurance agent. Your local agent is the best way to get prompt, personal service.
Trinity Insurance Services FAQs
What is Trinity’s average claim response time frame?
Trinity does not publish an average claims response time.
What is Trinity’s customer service availability?
Trinity offers customer service by phone Monday through Friday, 8:00 am to 5:00 pm CST. Customers can also reach the insurance company by email and via an online Contact Us form. Claims reporting is available 24/7 online.
What is Trinity’s claims process?
Trinity Insurance Services provides the following information about its claims process.
- Obtain names, addresses, and phone numbers of all parties involved, including witnesses
- Note the date, time, and location of the accident
- Obtain license numbers of vehicles involved
- Report the accident to the local police department or other designated authority
- Obtain the name and badge number of the investigating officer, if applicable
- Obtain name of other person's insurance company and policy number, if available
Contact the Trinity office by phone or email to report your claim. Claims can also be reported online.
Does Trinity Insurance Services create a user-friendly experience for customers?
Trinity’s website is outdated and basic, but surprisingly informative and easy to navigate. Numerous online forms are available for basic policy management, and customers can also access an online customer portal. Claims can be initiated online, as well.
Does Trinity Insurance have good commercial auto liability insurance?
Trinity Insurance services offers primary auto liability insurance for independent owner operators engaged in the transporting of goods. Primary auto liability insurance is required by law. Trinity’s auto liability policy provides protection in the event of an accident that injures another person or damages their property. It covers the cost of a claim, up to the limit of your policy. It also provides the following types of coverage for your commercial truck.
- Medical payments coverage
- Comprehensive coverage
- Collision coverage
- Uninsured and underinsured motorist coverage
- Coverage for vehicles you rent or borrow
- Coverage for employees who use their vehicle for business
You can learn more about the carrier’s offering by visiting their website or speaking with an independent insurance agent.
Is Trinity Insurance Services good insurance company?
Trinity has years of experience in the trucking insurance industry, and works with highly rated insurance companies to cover its customers. It offers a variety of policies and programs specific to the trucking industry. Customer reviews are difficult to come by, except for on the company’s own website. But overall, we can call Trinity Insurance Services a good company.
Sources
https://www.principal.com
https://www.bbb.org
https://www.ambest.com
http://www.yelp.com
