InsuredBetter's USAlliance Financial Final Score
3 Stars
USAlliance is a full-service credit union that, in addition to banking services, offers a small portfolio of insurance products to its over 150,000 members. It was founded in 1966 to serve IBM employees. Today, its members include the employees of American Express, PepsiCo, and of course, IBM.
USAlliance offers vehicle insurance, home insurance, life insurance, and more through its affiliate TruStage.
USAlliance is not rated by AM Best, and several of the credit union branches receive a "D-" rating from the Better Business Bureau (BBB) due to a high volume of complaints.
We award USAlliance a final rating of three out of five stars. USAlliance is not rated by AM Best and has a negative rating from the BBB. While its insurance products from TruStage are highly rated, it might make sense to work with an independent insurance agent to purchase insurance from TruStage or any other carrier that can meet your needs.
USAlliance Financial Pros and Cons
| Pros: | Cons: |
|---|---|
Offers several insurance products to its members including home insurance, life insurance, pet insurance, and more
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Not rated by AM Best
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Coverage available nationwide
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Branch locations receive a "D-" from the BBB
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24/7/365 claims reporting
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Insurance products available only to credit union members
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Coverage provided by affiliate carrier TruStage
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USAlliance Products
USAlliance offers a few types of coverage for individuals, including:
- Auto insurance
- Telehealth insurance
- Long-term care insurance
- Homeowners insurance
- Life insurance
- Pet insurance
An independent insurance agent can help you find more information about the coverage offered by USAlliance and help you decide if it's right for you.
What Discounts Does USAlliance Offer?
USAlliance publicizes only two discounts on the coverage it offers:
- Bundling discount: Combine your home and auto insurance through USAlliance, and save money on your premium.
- Multi-pet discount: Save money on your pet insurance premium by insuring more than one animal. (5%, 10% or 15%)
An independent insurance agent can provide more information about discounts available through USAlliance. Independent insurance agents are your greatest ally when it comes to saving money on your coverage.
USAlliance Customer Service
Here's a breakdown of USAlliance's customer service availability:
- Phone contact option
- Email contact option
- Snail mail contact option
- 24/7/365 claims reporting
The customer service department has the following hours:
| Days | Hours (ET) |
| Monday-Friday | 7:30 a.m.-8 p.m. |
| Saturday | 9 a.m.-3 p.m. |
| Sunday | CLOSED |
The best way to ensure a great customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you.
USAlliance FAQs
What is USAlliance's average claim response time frame?
USAlliance does not make information about its claims process readily available, including any kind of claims response time frame promise.
What is USAlliance's customer service availability?
USAlliance provides generous contact hours by phone, Monday-Friday, as well as additional hours on Saturday. The carrier also offers contact options via mail, email, or snail mail, and has a social media presence.
What is USAlliance's claims process?
While USAlliance does not make much information about their claims process readily available, they do state that they offer 24/7/365 claims reporting, at least on some forms of coverage. An independent insurance agent, however, can file claims for you and keep you updated through every step of the process.
Does USAlliance create a user-friendly experience for customers?
USAlliance's website is easy to navigate. The carrier would benefit from adding more information about its claims processing and discounts, however. Overall, USAlliance provides a fairly user-friendly experience for customers.
Does USAlliance have good pet insurance?
USAlliance offers several forms of coverage, including pet insurance. Its public website states that the insurance company's pet coverage comes with the following perks:
- Ability to choose your own veterinarian
- 24/7 access to veterinary guidance
- Multi-pet discounts of 5%, 10%, or 15%
An independent insurance agent can help you find more information about USAlliance's pet insurance, as well as their many other products.
Is USAlliance a good insurance company?
USAlliance is a credit union that offers its members access to insurance products from an affiliated carrier. USAlliance itself is not an insurance carrier. It is not rated by AM Best and has a negative rating from the BBB. Its affiliated carrier, TruStage, offers highly rated coverage.
Sources
https://www.bbb.org/us/ny/port-chester/profile/credit-union/usalliance-federal-credit-union-0121-65546
https://www.usalliance.org
