InsuredBetter's Vantis Life Insurance Company Final Score
1 Star
Vantis Life Insurance Company was founded in 1942, giving the carrier nearly 80 years of experience in the industry. The insurance company is now a member of the Penn Mutual Life Insurance company family. Vantis Life works to bring dependable life insurance coverage and retirement solutions to individuals.
Vantis Life is headquartered in Connecticut, but offers its coverage nationwide. Because of its long-standing history and financial strength, Vantis Life Insurance Company has developed a reputation as a stable insurance company with a positive outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Vantis Life an “A+” rating, indicating the carrier is a superior choice for insurance customers. The Better Business Bureau (BBB) give Vantis an "A-" rating.
We award Vantis Life Insurance Company a final rating of 1.0 out of 5 stars. The carrier has nearly 80 years of experience and high ratings from AM Best and the BBB. However, the carrier loses points for having a limited website that makes no mention of the products it offers or even general information about the company. It simply offers a few options for customer service, like making a payment and downloading forms.
It's possible the company has stopped selling new policies and is only servicing in-force policies, but at this writing this cannot be confirmed, either. Vantis is mentioned on the Penn Mutual website as follows: "Vantis Life Insurance Company (Vantis Life) is a wholly-owned subsidiary of Penn Mutual. Domiciled in Delaware, Vantis Life was established in 1942 and became part of the Penn Mutual family in 2016. Vantis Life is focused on delivering exceptional service to its policyholders."
Another clue: the website no longer provides an option for online quotes or finding an agent to speak with. Given the simple lack of information available about this carrier's products and how to buy them, we can only provide it with a 1-star rating. With that in mind, it might be a good idea to check out all of your other options with help from an independent insurance agent.
Vantis Life Insurance Company Pros and Cons
| Pros: | Cons: |
|---|---|
Nearly 80 years of experience in the insurance industry
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Official website offers little detail about anything other than customer service
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Offers life insurance and annuities for individuals across the country
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Lack of customer service contact options
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High ratings from AM Best and the BBB
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Limited coverage options
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Mostly positive customer feedback
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No online or 24/7 claims reporting
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Subsidiary of Penn Mutual
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Discount information not readily provided
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What Type of Insurance Does Vantis Life Offer?
Vantis Life offers life insurance to individuals nationwide. It's possible that the carrier has ceased selling new policies and only services existing policies, but this could not be confirmed for this review.
What Discounts Does Vantis Life Insurance Company Offer?
Vantis Life Insurance Company does not make public any information about specific discounts or savings opportunities.
Vantis Life Insurance Company Customer Service
Vantis Life provides the following customer service options:
- Phone contact option
- Snail mail contact option
Main customer service hotline has the following hours restrictions:
| Days | Hours (EST) |
| Monday - Friday | 8 am - 6 pm |
The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help make customer service easier for you by handling claims and other concerns.
Vantis Life Insurance Company FAQs
What is Vantis Life's average claim response time frame?
Vantis Life provides no information about its claims response time frame. The carrier provides several types of forms for customers to print out and mail; however, none of them are specified as claims forms.
What is Vantis Life's customer service availability?
Vantis Life only offers phone and regular mail contact options for customer service, which seems quite outdated by today’s standards. The carrier's customer service phone line is available at restricted hours, Monday - Friday. The insurance company does have a social media presence on Facebook, X, LinkedIn, Instagram, and X, which makes it a bit more accessible to customers.
What is Vantis Life's claims process?
Vantis Life’s official website provides many different forms for customers to print and mail to the carrier. None of the forms seem to be for claims, however. The following from the public website is the only information available regarding claims:
"As you navigate through the many difficulties of losing a loved-one, we want to make sure the claims process is as easy as possible for you.
To initiate a claim you can contact us at:
Phone: 866-826-8471, option 4
E-mail: claimsdept@vantislife.com
Note: When filing a claim, you will need to provide a copy of a Photo ID and the Death Certificate."
Does Vantis Life create a user-friendly experience for customers?
Vantis Life Insurance Company currently has a very minimal web presence. Its website contains only a few pages with customer service contact information and downloadable forms. Other areas, like FAQs, are empty. There is not an About page, a Products page, or online quoting. We suspect the company has transitioned to only servicing existing policies, and even that information is lacking.
The company definitely does not provide a user-friendly experience, despite its promise to provide exceptional customer service.
Does Vantis Life have good whole life insurance?
A previously published review of Vantis Life's policies describes them as follows:
"Vantis Life specializes in life insurance. Its Velocity Flex Complete whole life insurance policies come with the following perks:
- Chronic, critical, and terminal illness riders
- Charitable giving riders
- Over $1 million in coverage available
- 20-year term life riders
- Guaranteed insurability riders
- Spouse term riders
- Children’s term riders
- Disability waiver of premium rider"
However, we suspect the company has transitioned away from selling new policies and continues to focus on servicing existing policies. We cannot fully confirm this, however. It's parent company, Penn Mutual, states the following: "Vantis Life Insurance Company (Vantis Life) is a wholly-owned subsidiary of Penn Mutual. Domiciled in Delaware, Vantis Life was established in 1942 and became part of the Penn Mutual family in 2016. Vantis Life is focused on delivering exceptional service to its policyholders."
Is Vantis Life a good insurance company?
Vantis Life has been around for several decades and has been highly rated by both AM Best and the BBB. The carrier has demonstrated financial strength and a commitment to customer service. While some customer feedback is mixed, it appears that the vast majority of folks are satisfied with the carrier and their coverage.
However, with the minimal information about the company and its products available online, we suspect the company has transitioned away from selling new policies and continues to focus on servicing existing policies. We cannot fully confirm this, however. It's parent company, Penn Mutual, states the following: "Vantis Life Insurance Company (Vantis Life) is a wholly-owned subsidiary of Penn Mutual. Domiciled in Delaware, Vantis Life was established in 1942 and became part of the Penn Mutual family in 2016. Vantis Life is focused on delivering exceptional service to its policyholders.
Sources
https://www.vantislife.com
https://www.bbb.org/us/ct/windsor/profile/life-insurance/vantis-life-insurance-company-0111-17003976
https://www.pennmutual.com/about-us/company-profile/principal-affiliates
