InsuredBetter's Vermont Mutual Insurance Group Score
4.5 Stars
We award Vermont Mutual Insurance Group a final rating of 4.5 out of 5 stars. For starters, Vermont Mutual has been in the insurance industry for nearly two centuries, which is noteworthy. Though coverage is only offered in seven states, customers in those locations have a good selection of options to choose from for personal and business lines. The carrier also has high ratings from AM Best and the Better Business Bureau (BBB) and lots of excellent customer feedback.
Vermont Mutual Insurance Group was established in 1828 and is one of the nation’s oldest mutual property/casualty insurance companies. The carrier offers several coverage options for individuals and businesses, including auto insurance, homeowners insurance, personal and commercial umbrella insurance, and more. The company is headquartered in Montpelier, VT.
Today, Vermont Mutual has expanded to offer its products in seven states, including New Hampshire, Connecticut, Maine, Massachusetts, Rhode Island, New York, and Vermont. The insurance company has been recognized on Ward’s “Top 50” list of top-performing insurers for 16 years in a row. Vermont Mutual works with more than 800 independent agencies to distribute its coverage to more than 300,000 policyholders.
Vermont Mutual Insurance Group provides 24/7 phone and online claims reporting. We also love that Vermont Mutual works exclusively with independent insurance agents. Topped off with several discount options, we highly recommend looking into Vermont Mutual Insurance Group to be your next trusted carrier if you’re located in an area where coverage is available.
Vermont Mutual Insurance Group Pros and Cons:
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Nearly two centuries of experience in the insurance industry
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Coverage is not available nationwide
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Offers a variety of insurance products
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Offers personal and business coverage
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One of the nation’s oldest property/casualty insurers
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“A+” (superior) rating by AM Best
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“A+” (excellent) rating by the Better Business Bureau (BBB)
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24/7 claims reporting
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Several discounts available
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Strong financial stability
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Vermont Mutual Insurance Products by Type
Vermont Mutual offers a variety of coverage solutions for individuals and businesses. Its products include the following.
Home & Property Insurance:
- Homeowners insurance
- Auto insurance
- Dwelling fire insurance
- Personal umbrella insurance
- Inland marine insurance
Business Insurance:
- Businessowners insurance
- Commercial umbrella insurance
- Inland marine insurance
Vermont Mutual Insurance Group Homeowners Insurance
Vermont Mutual offers all the standard protections you'd want in a home insurance policy, including liability, dwelling, contents, and loss of use coverage. The carrier also offers several optional endorsements to its policies.
Enhanced coverage types, features, and benefits:
Home Systems Protection
Vermont Mutual's homeowners insurance endorsement package, called Home Systems Protection, provides up to $50,000 in additional coverage for sudden and accidental mechanical or electrical breakdowns for various home systems and equipment, including:
- Water heaters
- Central air conditional
- Well pumps
- Furnaces and heat pumps
- Home security systems
- Solar, wind, and geothermal energy
- Radiant flooring
- Pool and spa pumps
- Kitchen appliances
- Electrical panels
- Water purification and filtration
- Laundry appliances
- Computers, tablets, and laptops
- Home entertainment electronics
Underground service lines
Vermont Mutual also offers an Elite Endorsement for homeowners insurance policies, which provides coverage for underground service line repairs. This coverage can pay for repairs to water supply lines and waste disposal lines and cables.
Additional protection
Vermont Mutual's home insurance policies also come with enhanced protection for various risks, including theft of valuables like jewelry and fine artwork. Customers also enjoy increased coverage for identity fraud, water backup, and debris removal.
Vermont Mutual Home Insurance Average Prices
Vermont Mutual is known for offering affordable home insurance, including the most affordable coverage in the state of Vermont. A homeowners insurance policy for residents in Vermont averages just $533 per year from Vermont Mutual, which is well below the state's average annual rate of $929. These rates are based on home insurance policies with $350,000 in dwelling coverage.
What Discounts Does Vermont Mutual Offer?
Vermont Mutual offers several competitive discounts on its coverages, including the following auto insurance discounts:
- Safety/security equipment discount: Offered to auto insurance customers who have anti-lock brakes, airbags, and/or anti-theft devices in their vehicles.
- Multi-car discount: Offered to auto insurance customers who insure more than one vehicle through Vermont Mutual.
- Bundling home/auto policy discount: Offered to customers who purchase both home and auto insurance through Vermont Mutual.
- Loss-free discount: Offered to customers who remain claims-free on their policy for a set amount of time.
- Paid-in-full discount: Offered to customers who pay their entire premiums up front in one lump payment, rather than monthly.
An independent insurance agent can help you find more information about further discounts and additional ways to save with Vermont Mutual, as well as provide you with quotes and help answer any other questions you may have.
Vermont Mutual Customer Service
Vermont Mutual allows its customers to file claims over the phone at any time. The carrier provides the following customer service options:
- 24/7 phone claims reporting
- Fax claims reporting
- Email claims reporting
- Online claims reporting
- Online bill pay
- Snail mail
Customer service phone department has the following hour restrictions:
| Days | Hours (EST) |
| Monday-Thursday | 7:45 a.m. - 4:30 p.m. |
| Friday | 7:45 a.m. - 3:15 p.m. |
| Saturday | CLOSED |
| Sunday | CLOSED |
The best way to handle your customer service needs is to work with an independent insurance agent. Independent insurance agents help make customer service easier for you by handling claims and other concerns.
Vermont Mutual FAQs
What is Vermont Mutual's average claim response time frame?
Vermont Mutual allows customers to file claims over the phone or online 24/7. The carrier’s official website does not make a specific claims response time frame promise, however.
What is Vermont Mutual's customer service availability?
Vermont Mutual offers a customer service phone department which is available during typical business hours during the week. The insurance company allows customers to file claims over the phone or online 24/7. The carrier also has a social media presence on Facebook, X, and LinkedIn, which makes it even more accessible to customers.
What is Vermont Mutual's claims process?
Vermont Mutual allows customers to file claims through a couple of different mediums. The carrier’s official website does not give much detail about their claims process beyond how to file, and that customers will be contacted by a claims representative who will explain the process to them and answer any questions. Customers can also contact their independent insurance agent, who can file claims directly through the carrier for them.
Does Vermont Mutual create a user-friendly experience for customers?
Vermont Mutual’s website is extremely polished. However, the carrier would benefit from adding a more detailed claims process and a bit more coverage information to its website. The insurance company offers several modern customer service options such as 24/7 claims reporting, online bill pay, and find an agent features.
Vermont Mutual works with independent insurance agents to ensure its customers are matched with the best coverage possible for them. Vermont Mutual also has an active presence on social media, overall making for a great, user-friendly experience.
Who are Vermont Mutual's insurance products right for?
Vermont Mutual's insurance products may be right for anyone looking for affordable home, car, or businessowners insurance. If you're a resident of Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, or Vermont, you may find the coverage you're looking for from Vermont Mutual Insurance Group.
Does Vermont Mutual have good homeowners insurance?
Vermont Mutual provides several coverages for individuals and businesses, including homeowners insurance. The carrier’s homeowners insurance provides the standard coverage expected of policies by most carriers, with the option to add the following endorsements:
- Appliance breakdown
- Water backup
- Debris removal
- Jewelry or fine arts theft
- Identity fraud protection
- Underground service lines
Your independent insurance agent can help you find even more information about Vermont Mutual’s homeowners insurance and optional coverage endorsements, as well as its many other insurance products.
Is Vermont Mutual a good insurance company?
Vermont Mutual has been around for nearly two centuries and is one of the nation’s oldest property/casualty insurers. The insurance company is highly rated by AM Best and the BBB. Vermont Mutual provides a good selection of coverage options for individuals and businesses.
The carrier also provides a highly user-friendly experience for its customers and works with independent insurance agents. Overall, Vermont Mutual can certainly be considered a good insurance company.
How much are Vermont Mutual's home insurance rates?
Vermont Mutual offers highly affordable homeowners insurance policies, especially in the state of Vermont. Homeowners insurance in Vermont averages just $533 per year from Vermont Mutual, which is well below the state's average annual rate of $929.
Sources
https://www.vermontmutual.com/
https://ratings.ambest.com/companyprofile.aspx?ambnum=2547&URatingId=-1&bl=64&AltSrc=3&PPP=&AltNum=20672547&Ext_User=&Ext_Misc=&Portal=0
https://www.bbb.org/us/vt/montpelier/profile/insurance-companies/vermont-mutual-insurance-group-0021-18858/complaints
https://www.valuepenguin.com/best-cheap-homeowners-insurance-vermont
