InsuredBetter's Zurich North America Insurance Score
4.5 Stars
We award Zurich North America a final rating of 4.5 out of 5 stars. The insurance company has more than 150 years of experience and holds excellent ratings from both AM Best and the Better Business Bureau (BBB). Zurich North America offers tons of business insurance coverage solutions for companies in more than a dozen different industries.
Zurich North America was founded in 1912 in North America, having expanded its presence from Switzerland, where the company dates back to 1872. Today, the carrier is one of the nation's largest insurance providers. Zurich North America belongs to the Zurich Insurance Group, which is a multi-line insurer and one of the leaders in its industry.
The carrier offers 24/7 claims reporting and a prompt claims response. Many glowing customer reviews are easily spotted across the web. Overall, we highly recommend looking into Zurich North America with the help of your independent insurance agent to be your next trusted carrier.
Zurich North America Insurance Company Pros and Cons:
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"A+" (superior) rating from AM Best
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Some complaints filed through the BBB
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"A+" (excellent) rating from the Better Business Bureau
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Discount information not specified
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Offers a wide variety of business coverages
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24/7 claims reporting
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Prompt claims response
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Zurich North America Insurance Products by Type
Zurich North America specializes in commercial insurance. The carrier offers a wide selection of business insurance products, including the following.
Business Insurance:
- Accident and health insurance
- Builders risk insurance
- Captive insurance
- Casualty insurance
- Cyber insurance
- Excess and surplus insurance
- International insurance
- Management liability insurance
- Marine insurance
- Pollution liability insurance
- Professional liability insurance
- Programs insurance
- Property insurance
- Surety insurance
- Umbrella insurance
- Vehicle rental business insurance
- Warranty and protection insurance
- Workers' compensation insurance
Zurich North America Commercial Property Insurance
Zurich North America's commercial property insurance offers coverage to help safeguard all kinds of property used by your business against numerous threats, including fire damage, cyberattacks, and more.
Coverage types, features, and benefits:
Buildings
Zurich North America's commercial property insurance includes protection for your business's buildings against many listed perils, including vandalism, fire, explosions, and more.
Equipment
Zurich North America's commercial property insurance includes protection for your business's equipment against many listed perils, including theft, fire, and more.
Stock & other assets
Zurich North America's commercial property insurance includes protection for your business's stock and other assets essential to your operations.
Business interruption
Zurich North America's commercial property insurance also includes protection for business interruption caused by listed disasters like a fire and can help replace typical income as well as maintain employee payroll during company closures.
Zurich North America Commercial Property Insurance Average Prices
Zurich North America does not provide average pricing information for its commercial property insurance policies online. However, an independent insurance agent can easily help you secure and compare quotes for this coverage, as well as many others. You can also get an estimate of how much business insurance might cost your company by using our business insurance calculator.
What Discounts Does Zurich North America Offer?
Zurich North America does not make information about its specific coverage discounts readily available. To find out more about the insurance company's available discounts on all types of coverage offered, work together with an independent insurance agent.
Zurich North America Insurance Customer Service
Zurich North America offers online support as well as phone customer service support. The carrier also provides the following customer service options:
- Snail mail
- Online claims reporting
- Online bill pay
- 24/7 phone claims reporting
- Customer service phone department does not specify hours
| Days | Hours |
| Monday-Friday | 24/7 |
| Saturday | 24/7 |
| Sunday | 24/7 |
To ensure a great customer service experience, work together with an independent insurance agent. These agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.
Zurich North America Insurance FAQs
What is Zurich North America's average claims response time frame?
Zurich North America allows customers to report claims 24/7 via phone and through a couple of different mediums. The carrier promises to follow up with customers within 24 hours after a claim is reported.
What is Zurich North America's customer service availability?
Zurich North America allows customers to file claims and get in touch through several different mediums, including online, via email, phone, snail mail, etc. The customer service phone department does not specify its hours, but the claims department is available 24/7.
What is Zurich North America's claims process?
Zurich North America outlines its claims process in four simple steps:
- The customer submits the claim online or by phone.
- The customer's claim is acknowledged within 24 hours and an adjuster is assigned to the claim.
- The adjuster reviews the customer's claim and collects any additional information as needed before making a decision.
- If the claim is covered, the customer receives payment and then the claim is closed.
An independent insurance agent can also help walk you through the claims process and even file claims directly for you.
Does Zurich North America create a user-friendly experience for its customers?
Zurich North America's official website is intuitive and easy to navigate. The insurance company provides 24/7 claims reporting and a fast claims response and has a social media presence on LinkedIn and Instagram. Overall, Zurich North America provides a highly user-friendly experience for customers.
Is Zurich North America a good insurance company?
With excellent ratings through AM Best, the BBB, and customers alike, 24/7 claims reporting availability, and an extensive catalog of business insurance products, Zurich North America has undoubtedly earned a reputation as a good insurance company.
Who are Zurich North America's insurance products right for?
Zurich North America offers a wide selection of business insurance products for companies in the following industries:
- Agriculture
- Automotive
- Construction
- Energy
- Financial institutions
- Healthcare
- Life sciences
- Manufacturing
- Marine
- Private equity
- Professional services
- Real estate
- Technology
- Travel
If your business falls into one of these niches, you may find the coverage you need from Zurich North America.
Does Zurich North America have good commercial insurance?
Zurich North America provides the coverage necessary to protect your business from multiple angles. Customers can find builders risk, commercial property, commercial umbrella, workers' compensation, and many other types of business insurance from Zurich North America's catalog.
Sources
https://www.zurichna.com/
https://news.ambest.com/newscontent.aspx?refnum=161366&altsrc=23
https://www.bbb.org/us/il/schaumburg/profile/insurance-services-office/zurich-north-america-0654-25000779/customer-reviews
