InsuredBetter's Tuscano Agency Insurance Score
1.5 Stars
We award Tuscano Agency a final rating of 1.5 out of 5 stars. Despite having been in the industry for more than 50 years, the wholesale brokerage is not rated or accredited by the Better Business Bureau. The company also does not have an individual rating by AM Best, which makes it hard for prospective customers to gauge its financial strength. However, Tuscano Agency states that it works with carriers rated "A" by AM Best to distribute various products.
Tuscano Agency was founded in 1970. The company is a wholesale brokerage that partners with many carriers and agents to distribute a wide selection of personal and business products, including home insurance, liability insurance, commercial property insurance, and much more. However, Tuscano Agency does not provide much detail about the coverage offered without contacting the company or an agent directly. Coverage is only available in select states, and product availability varies by location.
Tuscano Agency provides a somewhat poor user experience for customers. The official website's navigation is confusing and pages lack satisfactory detail. As a brokerage and not an insurance company, Tuscano Agency does not publish information about its claims process, average rates, or discounts, as these vary by the carriers that underwrite the policies. Overall, we recommend working together with a local independent insurance agent to survey your other options for coverage and skip Tuscano Agency altogether.
Tuscano Agency Pros and Cons:
| Pros: | Cons: |
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Longstanding company
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Not rated or accredited by the Better Business Bureau (BBB)
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A wholesale insurance brokerage that distributes personal and
commercial insurance
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Not rated by AM Best
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Wide selection of insurance products
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Limited customer service availability
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Confusing website navigation
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Coverage is only available in select states
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Tuscano Agency Insurance Products by Type
Tuscano Agency is a wholesale brokerage that distributes commercial and personal lines insurance. The company's catalog includes the following products:
Home & Property Insurance:
- Homeowners insurance
- Mobile home insurance
- Builders risk insurance
- Contents in storage insurance
- Dwelling fire insurance
- Gentlemen farm insurance
- High net-work clients insurance
- Personal article floaters
- Comprehensive personal liability insurance
- In-home business insurance
- Personal excess insurance
- Personal umbrella insurance
- Travel insurance
Vehicle & Auto Insurance:
- ATV insurance
- Boat and Jet Ski insurance
- Collector car insurance
- RV insurance
- Motorcycle insurance
- Snowmobile insurance
- Travel trailer insurance
Commercial Insurance:
- Commercial auto and trucking insurance
- Commercial general liability insurance
- Commercial property insurance
- Allied healthcare insurance
- Cyber liability insurance
- Directors and officers insurance
- Employment practices liability insurance
- Errors and omissions insurance
- Media professionals and advertising liability insurance
- Public officials insurance
- Contractor equipment insurance
- Inland marine insurance
- Ocean marine insurance
- Social club insurance
- Special event insurance
- Student housing insurance
- Vacant property insurance
- Transportation workers' comp insurance
- Workers' comp insurance
- Liquor liability insurance
- Commercial flood insurance
Tuscano Agency Homeowners Insurance Average Prices
Tuscano Agency distributes its home insurance policies in 21 states and Washington, D.C. As a brokerage and not an insurance company, Tuscano Agency does not publish information about average homeowners insurance premium rates, as pricing varies by each carrier that underwrites a policy. Interested customers can call their specific carrier directly for a quote or work with an independent insurance agent. You can also estimate how much a home policy might cost you by using our homeowners insurance calculator.
What Discounts Does Tuscano Agency Offer?
Tuscano Agency does not publish information about discounts, as it is a brokerage, and these savings likely vary by the carrier that underwrites each policy. Your independent insurance agent can help you find more information about discounts offered by Tuscano Agency and other ways to save money, helping you find the coverage you need at the rate you deserve.
Tuscano Agency Customer Service
Tuscano Agency provides the following customer service options and availability:
- Phone
- Snail mail
Customer service phone department has the following hours restrictions:
| Days | Hours (EST) |
| Monday-Friday | 8:30 am – 12 p.m.; 1 p.m. - 4:30 p.m. |
| Saturday | CLOSED |
| Sunday | CLOSED |
The best way to guarantee a smooth customer service experience is to work with an independent insurance agent. These agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.
Tuscano Agency Insurance FAQs
What is Tuscano Agency's average claims response timeframe?
Tuscano Agency is a wholesale brokerage and not an insurance company and does not advertise a timeframe. Each customer's claims are handled by the specific carrier that underwrote the policy.
What is Tuscano Agency's customer service availability?
Tuscano Agency provides phone customer service at restricted hours, Monday through Friday. The company’s social media presence extends across Facebook, Instagram, and LinkedIn, which makes it a bit more accessible to customers.
What is Tuscano Agency's claims process?
Tuscano Agency is a wholesale brokerage, not an insurance company. As such, the claims process varies by each insurance company that underwrites the policies. Customers must contact the insurer that underwrites their coverage to file a claim.
Does Tuscano Agency create a user-friendly experience for customers?
Tuscano Agency's official website is not very intuitive or easy to navigate. Many important links, such as to policy information, are buried under the arrow on the "Home" tab. The company's social media presence and phone customer service hours are also rather limited. Overall, Tuscano Agency delivers a somewhat poor user experience, especially when compared to many other modern companies.
Does Tuscano Agency have good homeowners insurance?
Tuscano Agency distributes its home insurance in 21 states and in Washington D.C. Not much coverage detail is available without contacting the specific underwriting carrier directly.
Is Tuscano Agency a good insurance company?
Tuscano Agency is not an insurance company, but a wholesale distributor that provides a wide selection of commercial and personal insurance products. The company's availability and user experience for customers is lacking and does not have ratings by official organizations like AM Best and the BBB.
Who are Tuscano Agency's insurance products right for?
Tuscano Agency's insurance products may be right for individuals or professionals seeking various types of business coverage, home insurance, other property insurance, or liability insurance. Coverage is only available in select states. As a wholesale brokerage, Tuscano Agency partners with insurance companies that underwrite the policies advertised on its website.
Sources
https://www.tuscano.com/default.aspx
https://www.bbb.org/us/pa/greensburg/profile/insurance-agency/w-n-tuscano-agency-0141-71017640
